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Troubleshooting Guide
Problem
The processor will not
operate.
Blender, Blend-Xtract 2GO
or mill will not operate.
Processor stops during
processing.
Glass blender, Blend-Xtract
2GO or multi mill leaking
from blade assembly base.
Unit unstable/heavy
vibrations.
Poor performance of tools/
attachments.
Weighing Function
Weight not displayed on
screen
Weight changed on display. Power unit moved during
Display screen turned off.
Display screen changes to
'-----' .
Display showing [0 – Ld].
Cause
No Power.
Bowl not fitted to power
unit correctly.
Bowl lid not locked on
correctly.
Detachable drive shaft
not fitted to power unit.
Blender, Blend-Xtract 2GO or
mill not locked on correctly.
Glass blender, Blend-Xtract
2GO or mill not assembled
correctly.
Processor overloaded/
maximum capacities
exceeded.
Lid unlocked.
Seal missing
Seal incorrectly fitted
Seal damaged.
Sticky fruit/ingredients such
as dates being processed.
Speed selected too low.
Refer to hints in relevant 'Using the attachment' section. Check
attachments are assembled correctly.
Quantity weighed too small.
operation.
Power unit unplugged
The display screen will revert
to '-----', if the same weight
reading is shown after 5
minutes.
Weighing function
overloaded
Excessive force applied to
power unit.
10
Solution
Check processor is plugged in.
Check bowl is located correctly and the
handle is situated towards the right front
hand corner.
Check that the lid interlock is located
correctly into the handle area.
The processor will not work if the bowl and
lid are fitted incorrectly.
Fit the detachable drive shaft
power unit before fitting the bowl. The
bowl tools and attachments will not operate
unless the drive shaft is fitted.
Blender, Blend-Xtract 2GO or mill will not
operate if fitted incorrectly to the interlock.
Check blade assembly is fully tightened into
the glass goblet, bottle or jar.
Check maximum capacities stated in the
recommended usage chart.
Check lid is locked correctly.
Check seal is fitted correctly and not
damaged. To obtain a replacement seal see
'Service and customer care'.
For best results use 'Pulse' first to break
down the ingredients and then continue
processing on maximum speed.
Use teaspoon and tablespoon
measures for very small quantities.
Always place the processor on a dry flat
surface prior to weighing.
Do not move the power unit during operation
of the weighing function.
Zero the display before weighing next
ingredients
Plug appliance in.
Press the ON/ZERO button once and the
display screen will light up.
Do not exceed the maximum weighing
capacity of 3Kg.
Do not subject the power unit to excessive
force as this may damage the weighing
sensor.
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