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Les langues disponibles
Les langues disponibles
FAQ
EN
Problem
Possible Cause and Solution
1. The battery is low. Recharge the robot on the base and try again.
The robot will not turn
2. The temperature o the battery is too low or too high. It is recommended to operate the appliance at a
on.
temperature between 32 ℉ (0℃ ) and 104 ℉ (40℃ ).
The robot will not
1. The base is unplugged. Make sure that both ends o the power cord are plugged in.
charge.
2. Poor contact. Wipe the charging contacts on both the base and the robot.
1. The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.
The robot ails to
2. The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
connect to Wi-Fi.
3. The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
4. The robot may not be ready to be congured. Please exit and re-enter the app, and then try again as instructed.
A room-based map
1. The robot must start rom the base to create a map. It is recommended to use the ast mapping unction.
cannot be created in
2. Do not move the robot when the robot creates a map or the rst time, otherwise positioning ailure may occur.
the app.
3. Ater the robot creates a map or the rst time, check whether it ails to return to the base and remove any obstacles around it.
1. The base is unplugged or is moved when the robot is not placed onto the base.
2. The robot can not return to the base since its path is blocked. For example, a door is closed.
The robot cannot nd
3. There are too many obstacles around the base. Place the base in an area without any obstacles around it.
the base or will not
4. Moving the robot may cause it to re-position itsel or re-map its surroundings. I the robot is too ar rom the base, it might not be
return to the base.
able to automatically return to the base, in which case you need to manually place the robot onto the base.
5. Wipe the signaling area on the base to prevent dust or dirt.
The robot is stuck in
1. Check whether there is enough space around the base. keep the immediate area 1.5 m in ront o the base and 5 cm on both side
ront o the base and
o the base clear o objects.
cannot return to the
2. The robot may slip. Check whether there is water in ront o the base, i so, wipe it and try to send the robot back again.
base.
3. It is recommended to change the place where you put the base and try again.
1. The robot can be turned o only when it is not charging. To turn o the robot, move the robot away rom the
The robot will not turn
base and press and hold the
o.
2. I the robot cannot be turned o by perorming step 1, press and hold the
turn o the robot. I the problem persists, please contact ater-sales service.
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button or 3 seconds.
button or 10 seconds to orcibly
FAQ
Problem
Possible Cause and Solution
It takes about 6 hours to ully charge the robot when its battery is low.
The charging speed is
1. I you operate the robot at temperatures outside o the specied range, the charging speed will automatically
slow.
slow down to extend the battery lie.
2. The charging contacts on both the robot and the base may be dirty, please wipe them with a sot cloth.
The robot is
Turn o the robot and then restart it.
malunctioning.
1. Re-install the side brush until it clicks into place.
The side brush alls o.
2. The side brush is entangled by power cords. Remove the power cords rom the oor beore cleaning.
The mop pad alls o.
The mop pad is entangled by power cords. Remove the power cords rom the oor beore cleaning.
1. The dust bin is ull. Empty it.
The cleaning
2. The lter needs cleaning. Check and clean it.
perormance is poor.
3. The lter is not ully dried ater being washed. Dry the lter beore use.
The robot leaks dust
Take out the main brush and the dust bin, and remove any debris that may have become trapped around spaces that hold the main
while cleaning.
brush and the dust bin.
1. The dust bin is ull. Empty it.
The noise increases
2. Hard objects are trapped around the main brush and the dust bin. Check and clean them up.
while the robot is
3. The main brush and the side brush may be entangled with hair or debris. Check and clean them up.
operating.
4. Switch the suction mode to Standard or Quiet.
The robot makes a
Please turn and press the main wheel to check i there is any object entangled or stuck, i so, clean them in time. I the problem
strange noise while
persists, please contact the ater-sales service.
operating.
1. Check the corresponding area to make sure whether there are obstacles such as power cords, curtains, or carpet
The robot is stuck and
tassels around the robot. It is recommended to remove them so that the robot can continue to work.
stops operating.
2. The robot may be stuck by urniture. It is recommended to elevate the urniture, place a physical barrier to block
o the problem areas, or set no-go zones by using the app.
EN
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