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Troubleshooting
Problem
Possible Cause
Revitive is plugged in
The protective film is still in place.
but there is no power or
The device will only work if this
lights.
film is removed.
Power adaptor not switched on at
the electrical socket or not plugged
into the device properly.
Flat battery.
My phone will not pair
Phone's Bluetooth not configured
with Revitive despite
correctly.
going through Revitive
app's pairing steps and
2. Make sure Bluetooth is enabled in the Phone Settings.
no solid Bluetooth icon
3. For iOS: Make sure Bluetooth is enabled for the Revitive app – Settings > Revitive.
on Revitive.
4. Ensure that Location Services are enabled on the phone – typically in Settings > Privacy
(iOS) or Security and Privacy (Android). This is needed for Bluetooth pairing.
5. For Android: Ensure that Location services are authorised for the Revitive app -
typically in Settings> Apps > Revitive.
6. Go to the Bluetooth Settings in the Phone and Forget/Unpair any Revitive devices listed
in MY DEVICES (iOS) or PAIRED DEVICES (Android) .
7. Start Revitive App again.
8. Reject any pairing requests you may see before you get to the instructions in the
Revitive app for pairing.
9. Follow the RevitiveApp's pairing instructions in the app for pairing and put the Revitive
device into paring mode as advised (flashing Bluetooth icon on the Revitive device).
10. Press "PAIR" in app and accept any pairing requests that now appear.
I tried pairing as
Secure Bluetooth pairing flow had
instructed but it failed
unexpected event.
with an error message.
Pairing failed but
Your Revitive is already connected
the Bluetooth icon is
to another phone via Bluetooth.
permanently on, on
Revitive.
I have more than one
Your phone is always connecting to
Revitive and I can't
the other Revitive.
connect to the one I want
to use.
Pairing continues to fail
and I have tried all the
previous solutions .
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Solution
Remove the protective film and dispose of it
responsibly.
Check electrical socket power
is switched on and the power adaptor is plugged
into Revitive correctly. If still not working – contact
your authorised dealer.
Plug device into an electrical socket and charge
battery or run using mains power option.
1. Ensure the phone has an internet connection
by wifi or cellular (Data must be enabled on the
phone).
Try pairing again following the steps 1-10 above.
You need to remove the connection from the other
phone before you will be able to connect to your
Revitive. Go to the other phone and shut down the
Revitive.
Remove any pairings to Revitive devices in Settings
> Bluetooth and take the Revitive that is not
required out of Bluetooth range.
Switch on Revitive device and insert a pin or
unfolded paper clip into the Reset hole on its side
until "00" appears in its display.
Follow instructions above for Bluetooth not
configured correctly.
Problem
Possible Cause
Revitive is on (lights
Not placing both bare feet
illuminated on the LED
on the foot-pads at the same
display) but I cannot feel
time.
the electrical stimulation
through the foot-pads.
Your feet may be dry.
The intensity level may be on
too low a setting.
The electrode cord is
connected to device.
Revitive may be in auto-pause.
If, having tried the solutions
above, you still cannot feel the
stimulation:
REVITIVE IS NOT DESIGNED TO VIBRATE.
Revitive is not vibrating.
Revitive is not "rocking".
It is the muscles in your legs
that cause the "rocking", the
IsoRocker® is a pivot.
Revitive is too far in front
of you.
When Revitive is rocking
Incorrect positioning of
on a hard floor it makes a
Revitive or too high an
tapping noise.
intensity level.
My legs are aching
You may have set the intensity
after treatment.
too high and your muscles are
being overworked.
EN
Solution
Ensure that your feet are bare and each foot is placed on
each of the foot-pads at the same time. Keep increasing
the intensity up to a maximum of 99 until you feel the
stimulation.
Moisturise the soles of your feet to improve conductivity
and stimulation and try the procedure again. You may
also have to increase the intensity level.
This is a very safe device. Keep increasing the intensity
level towards 99 until you feel the stimulation. You
may find that you have to increase the intensity level
as you get used to the therapy. The aim is not to get to
99 but to find a setting that produces strong muscle
contractions in your calves and is comfortable for you.
Disconnect the electrode cord - the foot-pads will not
work while the electrode cord is plugged in.
When the stimulation is paused, sections of the display
on the app and Revitive pulse. Tapping the intensity
control (+) resumes the stimulation and tapping the
pause button or power off button ends the stimulation
session. Ensure that you have drunk plenty of water,
that your feet are well moisturised and both feet are
placed on the foot-pads.
Test the device by placing one hand across both
foot-pads at the same time (The heel end of the foot-
pads is easiest). With your other hand, and starting
from zero, increase the intensity level until you can
feel the stimulation in your hand. If you can feel the
stimulation through your hand then the device is
working. If on 99 you still cannot feel the stimulation
then please contact your authorised dealer.
Revitive will only rock when increased to an intensity
which causes sufficient calf muscle contraction. It may
be that you cannot comfortably increase the intensity
high enough until you get used to the sensation. It is
important that the intensity is adjusted to a level that is
manageable.
Sit with your knees at a 90 degree angle.
Adjust the positioning of Revitive or lower the intensity
level to reduce Revitive tapping. Alternatively use a floor
mat under Revitive to cushion the sound.
Leave adequate time after each treatment to allow the
muscles to recover (just like after vigorous exercise!).
On your next session start on a lower setting (where
you can feel the mild electrical stimulation and it
is comfortable) and reduce the duration until your
muscles have acclimatized to the stimulation.
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08/03/2023 15:41
08/03/2023 15:41
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