Roborock Qrevo Pro Mode D'emploi page 14

Common Issues
Issue Solution
The robot
• The wall sensor, cliff sensors, or carpet sensor may be
suddenly misses
dirty. Wipe them with a soft dry cloth.
a certain spot.
Schedules are • Schedules will only take effect when the battery is higher
not effective. than 15%.
• Voltage error. Check that the local voltage meets the
The LED status requirements listed on the dock.
indicator light • Check clean water tank placement or refill as required.
on the dock is • Check dirty water tank placement or empty as required.
steady red. • Check that the cleaning tank or cleaning tank filter has
been correctly installed.
Reduced
emptying • The main brush or main brush cover is not properly
performance installed. Check and install in place.
or unusual • The filter, air duct, suction inlet, air inlet, dustbin or dust
noise when bag is blocked. Clean to remove blockages.
emptying.
Reduced • The mop cloths are not attached properly. Reinstall.
mop washing • The floor is dirty. Change the mop washing mode in the
performance. app for better cleaning.
Unable to start • Auto-drying is disabled. Check in-app settings.
auto-drying. • Auto-drying starts only after mopping or mop washing.
Issue Solution
• Auto-emptying is disabled. Check in-app settings.
• Dock dust container cover is not installed. Check and install.
• Auto-emptying will not be triggered if the robot returns
Unable to
to the dock without cleaning.
auto-empty.
• The robot will not auto-emptying after returning to the
dock in the Do Not Disturb (DND) mode. Adjust cleaning
or DND duration, or start emptying manually.
• The mop will not be washed if not used.
• If the robot does not start from the dock or no dock is
found on the app map, it will not return to the dock for
Unable to wash mop washing.
the mop cloths. • Check clean water tank placement or refill as required.
• Check dirty water tank placement or empty as required.
• Check that the cleaning tank or cleaning tank filter has
been correctly installed.
Unable to wash
• Check that Mop Washing with Hot Water is enabled in
the mop cloths
the app.
with hot water.
• Check whether the FlexiArm Extend Cleaning feature is
enabled in the app.
Unable to extend
• The mop cloth will only extend along walls and certain
the mop cloth.
obstacles.
• Please check if the mop extension structure is stuck.
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