Roborock Qrevo Pro Mode D'emploi page 13

Common Issues
Issue Solution
• Battery low. Put the robot on the charging dock and charge
Unable to it before use.
power on. • Battery temperature too low or too high. Only use the
robot within the range of 4-40°C (39-104°F).
• Dock not connected to power. Check whether both
ends of the power cord are properly connected.
Unable to
• Poor contact. Clean the charging contacts of the dock
charge.
and the robot.
• Confirm that the dock indicator light is on.
• When used at high or low temperatures, the robot
will automatically reduce its charging speed to extend
Slow charging.
battery life.
• Charging contacts dirty. Wipe them with a dry cloth.
• Too many obstacles near the dock. Move it to an open area.
• The robot is too far from the charging dock. Place it closer
Unable to dock.
and retry.
• The dock locator may be dirty. Wipe them with a dry cloth.
• The main brush, side brush, or main wheels may be jammed.
Noise during Turn off the robot and clean them.
cleaning. • The omnidirectional wheel may be jammed. Use a
screwdriver to remove it for cleaning.
Issue Solution
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with good
WiFi reception.
Unable to
• Abnormal WiFi connection. Reset the WiFi, download
connect to
the latest mobile app and retry.
WiFi.
• Unable to connect to WiFi abruptly. There may be an
error with your router settings. Contact Roborock Customer
Service for help with troubleshooting.
Is power always
being drawn • The robot will draw power while it is docked to maintain
when the battery performance, but the power consumption is
robot is on the extremely low.
charging dock?
Does the robot
need to be
charged for at • No. Lithium-ion batteries have no memory effect. The robot
least 16 hours can be used once fully charged.
for the first
three uses?
Cleaning • Make sure that the robot is not in DND mode. DND
does not mode will prevent cleanup.
resume after • The robot will not resume cleaning if users press
recharging. to recharge or manually place the robot back to the dock.
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