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TROUBLESHOOTING
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Check that the electricity supply has not been shut o .
•
If you cannot to turn the hob o after using it, disconnect it from the power
supply.
•
If alphanumeric codes appear on the display when the hob is switched on,
consult the following table for instructions.
DISPLAY CODE
Cookware is detected but it is not
compatible with requested operation.
F0E1
Wrong power cord connection.
F0E7
The control panel switches o because
F0EA
of excessively high temperatures.
The cooking zone turns o when the
F0E9
temperatures are too high.
F0E2, F0E4, F0E6, F0E8,
Disconnect the hob from the power supply.
F0EC, F1E1, F2E1, F6E1,
Wait a few seconds then reconnect the hob to the power supply.
F6E3, F7E5, F7E6
If the problem persists, call the service centre and specify the error code that appears on the display.
The hob does not switch heat up.
d E
The functions do not come on.
[when the hob is off]
Wi-Fi LED: On ( xed)
The hob does not work.
Buttons are not responding.
REM LED: blinks slowly
(1s On/1s O )
The hob does not allow a special function
to be activated.
e.g.
:
The hob automatically sets a minimum
e.g.
power level to ensure that the cooking
[Power level lower than level
zone can be used.
requested]
WI FI FAQ
Which Wi-Fi protocols are supported?
The Wi-Fi adapter installed supports Wi-Fi b/g/n for European countries.
Which settings need to be con gured in the router software?
The following router settings are required: 2.4 GHz enabled, Wi-Fi b/g/n, DHCP
and NAT activated.
Which Version of WPS is supported?
WPS 2.0 or higher. Check the router documentation.
Are there any di erences between using a smartphone (or tablet) with
Android or iOS?
You can use whichever operating system you prefer, it makes no di erence.
Can I use mobile 3G tethering instead of a router?
Yes, but cloud services are designed for permanently connected devices.
How can I check whether my home Internet connection is working and
wireless functionality is enabled?
You can search for your network on your smart device. Disable any other data
connections before trying.
How can I check whether the appliance is connected to my home wireless
network?
Access your router con guration (see router manual) and check whether
the appliance's MAC address is listed on wireless connected devices page.
Where can I nd the appliance's MAC address?
There is a sticker showing the SAID and MAC addresses on the glass.
The MAC address consists of a combination of numbers and letters starting
with "88:e7".
How can I check whether the appliance's wireless functionality is enabled?
Use your smart device and the Home Net app to check whether the appliance
network is visible and connected to the cloud.
Is there anything that can prevent the signal reaching the appliance?
Check that the devices you have connected are not using up all the available
bandwidth.
DESCRIPTION
The cookware is not well positioned on
the cooking zone, or it is not compatible
with one or more cooking zones.
The power supply connection is not
exactly as indicated in "ELECTRICAL
CONNECTION" paragraph.
The internal temperature of electronic
parts is too high.
The internal temperature of electronic
parts is too high.
DEMO MODE on.
Software update is running (it can take
more than 1 hour).
The power regulator limits the power
levels in accordance with the maximum
value set for the hob.
The power regulator limits the power
levels in accordance with the maximum
value set for the hob.
Please note: The presence of water, liquid spilled from pots or any objects
resting on any of the hob buttons can accidentally activate or deactivate the
control panel lock function.
POSSIBLE CAUSES
Make sure that your Wi-Fi-enabled devices do not exceed the maximum
number permitted by the router.
How far should the router be from the appliance?
Normally the Wi-Fi signal is strong enough to cover a couple of rooms, but this
very much depends on the material the walls are made of. You can check the
signal strength by placing your smart device next to the appliance.
What can I do if my wireless connection does not reach the appliance?
You can use speci c devices to extend your home Wi-Fi coverage, such as
access points, Wi-Fi repeaters and power line bridges (not provided with
appliance).
How can I nd out the name of and password for my wireless network?
See the router documentation. There is usually a sticker on the router showing
the information you need to reach the device setup page using a connected
device.
What can I do if my router is using the neighbourhood Wi-Fi channel?
Force the router to use your home Wi-Fi channel.
What can I do if Wi-Fi's Led is blinking or the appliance is unable to
establish a stable connection to my home router?
The appliance might have successfully connected to the router, but it is not
able to access the Internet. To connect the appliance to the Internet, you will
need to check the router and/or carrier settings.
Router settings: NAT must be on, rewall and DHCP must be properly
con gured. Password encryption supported: WEP, WPA,WPA2. To try a
di erent encryption type, please refer to the router manual.
Carrier settings: If your Internet service provider has xed the number of MAC
addresses able to connect to the Internet, you may not be able to connect your
appliance to the cloud. The MAC address of a device is its unique identi er.
Please ask your Internet service provider how to connect devices other than
computers to the Internet.
SOLUTION
Press On/O button twice to remove the
F0E1 code and restore the functionality
of the cooking zone. Then, try to use the
cookware with a di erent cooking zone, or
use di erent cookware.
Adjust the power supply connection
according to "ELECTRICAL CONNECTION"
paragraph.
Wait for the hob to cool down before using it
again.
Wait until the cooking area has cooled o
before using it again.
Follow the instructions in the "DEMO MODE"
paragraph.
Wait for the update to nish before using the
hob again.
See paragraph "Power management".
See paragraph "Power management".
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