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7. MAINTENANCE AND AFTER SALES SERVICE
Maintenance
This product should be serviced by an authorized engineer and only genuine spare parts should be
used.
Under no circumstances should you attempt to repair the appliance yourself.
Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact
the local store where your purchase was made.
When the appliance is not in use for long periods, disconnect from the electricity supply, empty all
foods and clean the appliance, leaving the door ajar to prevent unpleasant smells.
Troubleshooting
You can solve many common problems easily, saving you the cost of a possible service call. Try
the suggestions below to see if you can solve the problem before calling for service.
Problems
Power cut
Unusual noises
The appliance does not
get cold enough
Your appliance does not
get cold at all
Frost forms inside your
appliance
Some foods do not
freeze completely
Frozen meat has white
streaks
The door is difficult to
open
The appliance is not
working
Solutions
If the internal temperature of the Freezer is -18℃ or less when the
power returns, your food is safe. The food in your Freezer will remain
frozen for approx. 15 hours with the door closed. Do not open the
Freezer door more than necessary.
✓ Check the adjustment of the feet of your appliance and its
stability.
✓ Check that it is not touching a wall.
✓ Check that all the movable parts (trays, racks, etc..) are securely
in place.
✓ Check if the temperature is correct. If this is not the case, adjust
the temperature appropriately.
✓ Make sure that you have not placed a large amount of food or
hot food in your appliance.
✓ Be careful not to open the door too often or leave it open.
✓ Check that the door is closed tightly.
✓ Keep your device away from heat sources.
✓ Make sure that the ventilation around the unit is respected.
✓ Check that your appliance is connected to the electrical supply.
✓ Check that the circuit-breaker for your house has not cut out and
that the fuse has not blown or been unscrewed
✓ Be careful not to open your appliance's door too often and not to
leave it open.
✓ This is quite normal for food that contains a lot of sugar, fat or
alcohol not to freeze completely and to remain partially soft (ice
cream, fruit juice, etc....).
✓ Check that your temperature is correctly set and is not at a too
low temperature
✓ Check that you haven't kept this meat too long in the freezer
✓ It is normal for the door to offer some resistance to being opened,
particularly when you have just shut it: a slight depression forms
in your appliance to ensure the door seals perfectly. AIl you have
to do is wait a few seconds before re-opening.
✓ Check that your appliance is connected to the electrical supply.
✓ Check that the circuit-breaker for your house has not cut out and
that the fuse has not blown or been unscrewed
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