26 Progress
TROUBLESHOOTING
WARNING! Refer to Safety
chapters.
What to do if...
Problem
The appliance does not op‐
erate.
The appliance is noisy.
The lamp does not work.
The compressor operates
continually.
There is too much frost and
ice.
Possible cause
The appliance is switched
off.
The mains plug is not con‐
nected to the mains socket
correctly.
There is no voltage in the
mains socket.
The appliance is not suppor‐
ted properly.
The lamp is in stand-by.
The lamp is defective.
Temperature is set incor‐
rectly.
Many food products to be
frozen were put in at the
same time.
The room temperature is too
high.
Food products placed in the
appliance were too warm.
The door is not closed cor‐
rectly.
The door is not closed cor‐
rectly or the gasket is de‐
formed/dirty.
The water drainage plug is
not correctly positioned.
Food products are not wrap‐
ped properly.
Solution
Switch on the appliance.
Connect the mains plug to
the mains socket correctly.
Connect a different electrical
appliance to the mains sock‐
et. Contact a qualified elec‐
trician.
Check if the appliance
stands stable.
Close and open the door.
Refer to "Replacing the
lamp".
Refer to "Operation" chap‐
ter.
Wait a few hours and then
check the temperature
again.
Refer to climate class chart
on the rating plate.
Allow food products to cool
to room temperature before
storing.
Refer to "Closing the door".
Refer to "Closing the door".
Position the water drainage
plug in the correct way.
Wrap the food products bet‐
ter.