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Troubleshooting
The Problem:
The door will not lock
The handle is not in the
horizontal position when
the safe is locked
Cannot open door after
inputting the electronic
code
Red indicator light blinks
three times and there
are three beeps
Red indicator light blinks
five times and there are
five beeps
Red indicator light blinks
once and there is one
beep
Red indicator light is
blinking
Yellow indicator light
is on
The dial does not turn
The handle does not
rotate
Why it is Happening:
Shipping screw is in place
The clutch mechanism has
been engaged
Safes doors equipped with
a water resistant gasket
may initially be tight
An incorrect code has been
entered
Program button is pressed
out of sequence.
-or-
5 seconds has lapsed
between button entries
An incorrect code has been
entered three times
Battery power is low. The
handle will not open with
this light on
13
The Solution:
Remove the screw on the
back inside of the door
Rotate the handle up or
down until it clicks into the
horizontal position
Hold the handle up while
inputting the code and
then pull down when the
green light comes on
Verify code and re-enter
Please call our Customer
Service center
1-800-828-1438
Start over
Wait two minutes and start
over
Replace batteries
Ensure the handle is in the
horizontal position
Ensure the keylock is in the
unlocked position
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