HP Photosmart C4340 All-in-One Série Guide D'utilisation page 50

Solution 5: If you have an answering machine on the same phone line as the
product, record a new outgoing message
Solution: Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might be causing the
problem. Reconnect the answering machine and record your outgoing message again.
• Record a message that is approximately 10 seconds in duration.
• Speak slowly and at a low volume when recording your message.
• Leave at least 5 seconds of silence at the end of the voice message.
• There should be no background noise when recording this silent time.
Cause: If you had an answering machine on the same phone line with the product, you might
have had one of the following problems:
• Your outgoing message might have been too long or too loud to allow the product to detect
fax tones, and the sending fax machine might have disconnected.
• Your answering machine might not have had enough quiet time after your outgoing message
to allow the product to detect fax tones. This problem is most common with digital answering
machines.
If this did not solve the issue, try the next solution.
Solution 6: If you have an answering machine on the same phone line as the
product, make sure it is connected to the correct port
Solution
NOTE: This possible solution applies only in the countries/regions that receive a 2-wire
phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile,
China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia,
Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan,
Thailand, USA, Venezuela, and Vietnam.
When you have an answering machine on the same phone line you use for fax calls, you must
connect the answering machine directly to the product using the port labeled 2-EXT, as shown
below. You also need to set the correct number of rings to answer for both the answering
machine and product.
1 Telephone wall jack
2 Connect to the IN port on the answering machine
3 Connect to the OUT port on the answering machine
4 Telephone (optional)
Fax setup troubleshooting 47