Solve setup problems
The following sections provide
help with problems you might
have while setting up the printer.
Problems setting up the printer
•
Make sure that all packing tape and material
have been removed from outside and inside the
printer.
•
Make sure you use the SETUP cartridges that
came with your printer when you first set up the
printer.
•
Make sure that the printer is loaded with plain,
white, unused A4- or Letter-size (8.5x1 1 inch)
paper.
•
Make sure that any cords and cables that you are
using (such as a USB cable or Ethernet cable) are
in good working order.
•
Make sure that the power cord and power
How do I install the user guide?
Depending on the option you select when you
install the HP software, the user guide might not be
installed on your computer.
To install the user guide, complete the following
steps:
1.
Insert the software CD provided with the printer
into your computer, and then follow the
onscreen instructions.
2.
In the screen showing recommended software,
select the option for your operating system:
•
Windows: Select the option with "Help" in
the name.
•
Mac OS X: Select the HP Recommended
Software option.
If you need more help, see the user guide. For
information about finding the user guide, see
"Where's the user guide?" on page 4.
adapter are securely connected and that the
power source is working properly.
•
Make sure the
blinking. When the printer is first turned on, it
takes approximately 45 seconds to warm up.
•
Make sure the printer is displaying the home
screen and that no other lights on the printer's
control panel are lit or blinking.
•
Make sure paper is loaded correctly in the tray
and is not jammed in the printer.
•
Make sure that all latches and covers are closed
properly.
3.
Follow the onscreen instructions to finish
installing the user guide.
Tip: If you cannot find the HP software CD or if your
computer does not have a CD or DVD drive, you
can download the HP software from HP's support
website (www.hp.com/go/customercare). From
this website, search for your printer, and then
select Software & Driver Downloads. Select your
operating system, select the option for driver
downloads, and then select the option that has
"Full Feature Software and Drivers" in the name.
10
(Power) light is on and not