Sony IPELA NSR Serie Manuel D'installation page 34

The monitor remains blank.
• Verify whether the NSR is on.
• Verify whether the power cord is correctly connected.
• Verify whether the monitor cable is correctly
connected. Confirm that the monitor is connected to
monitor connector 1.
• If you configure a resolution that is too high for the
resolution of the monitor, the "Out of range" message
may appear when the monitor resolution is too low
compared to the monitor output. Press
CTRL+ALT+MINUS SIGN as many times as
necessary to lower the resolution of the output video.
When the output image resolution reaches the
resolution of the monitor, the image appears.
Subsequently, reconfigure your monitor resolution.
For details, refer to the User's Guide (PDF).
The monitor connected to the HDMI
connector does not display properly.
• If you switch the input for the HDMI monitor or
reconnect the cable, images may not display properly
in some cases. In such cases, try the following.
1. Switch the input for the monitor.
2. Restart the monitor.
Note
If the problem persists after performing the above,
disconnect the HDMI cable and continue operation with
the analog RGB monitor. When it is convenient to stop
operation, restart the unit and try reconnecting the
HDMI monitor.
The new external hardware is not working
properly.
• Make sure the cables for the new external device are
firmly connected and the pins are not bent.
An external device connected to a USB
connector does not work.
• When you connect a USB device to the unit, the
[ERROR] lamp at the bottom right of the "Main"
screen may light. Perform the following to confirm
whether the unit supports the USB device.
1. Click the [ERROR] lamp.
The System Log appears.
2. Confirm whether the "Unsupported USB
device" error appears in the System Log.
If "Unsupported USB device" appears, the unit
does not support the USB device.
• This unit supports standard USB 2.0 Mass Storage
devices. Depending on the type of USB 2.0 Mass
Storage device, however, errors may occur when
writing data to the device. If errors occur when writing
data, use a USB memory device of a different type.
34
Miscellaneous
• To ensure proper operation of USB devices, do not
connect the devices via a USB hub. Connect the
devices directly to the USB connectors on the unit.
Operation is not guaranteed when devices are
connected via a USB hub, USB switch, or extension
cable.
• Refer to the documentation that came with the USB
device.
System cannot read the DVD/CD
information.
• Make sure that you are using the correct type of disc.
• Make sure the DVD/CD is properly inserted in the
drive.
• Check if the DVD/CD is clean and not scratched.
The DVD/CD tray cannot be ejected.
• Make sure that the NSR is turned on.
• Slowly insert the tip of a pen or paperclip into the eject
hole on the DVD/CD drive. Pull the tray out from the
drive then remove the disc.
The NETWORK LED does not light up.
• Check the cabling and network equipment for the
proper connection.
Cannot access the hard disk drive.
• Make sure the hard disk drive is properly inserted.
• Check the HDD LEDs on the front panel of the
system. Identify the defective hard disk drive by
reading the drive LEDs. A defective HDD LED lights
amber.
• Due to rapid flashing during frequent access to the
hard disk drive, the HDD LED may appear unlit in
bright environments.
Cannot access NSR from a remote client.
• Make sure the NSR is operating properly (there should
be no abnormalities with the hard disk drive, network,
software or other items).
• Make sure that the central server settings for the unit
are correct.
• Make sure that the remote client and network interface
settings for the unit are correct.
• Make sure the correct user name, password, and
connection port (IP address or host name, and port
number) are set in RealShot Manager Advanced.
• Refer to the troubleshooting section of the user's guide
for the RealShot Manager Advanced.
The NSR heats up quickly
• Make sure that nothing is blocking the ventilation
openings on the front, sides, and rear of the unit and
dust has not accumulated in them.