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Troubleshooting
Screen / buttons not illuminated.
No steam or hot water.
No coffee, no water, unusual
coffee flow.
Coffee is not hot enough.
The capsule lever does not close
completely.
Leakage (water under the machine).
No coffee flow, water goes directly into
the capsule bucket (despite inserted
capsule).
Display is dim and hard to see/read.
Fill Water Tank prompt remains on
screen (water tank is full).
Descale alert is displayed.
Machine is ON but ceases to operate.
Touchscreen is not working.
Touch screen is in instore mode.
SNE900_CREATISTA_EU_IB_B20_FA.indd 21
- Machine turns OFF automatically.
- Press POWER button to turn machine ON.
- Machine is OFF. Press POWER button to turn machine ON.
- Check if the water tank is correctly positioned, if empty, fill with fresh,
potable water.
- Preheat cup using hot water button.
- Empty the capsule container.
- Empty drip tray if full.
- Check drip tray is securely inserted.
- Ensure capsule lever is closed.
- Screen brightness is set on a low setting.
- Press POWER button to turn ON.
- Check if the water tank is correctly positioned.
- Descale the machine.
- Press POWER button to turn machine OFF.
- Wait 60 minutes and press POWER button to turn machine ON.
- Press POWER button to turn machine OFF. Press POWER button again
to turn machine ON.
- To exit instore mode, press POWER button to turn machine OFF. Press
POWER button again to turn machine ON.
- Check the outlet: plug, voltage, fuse.
- Check the outlet: plug, voltage, fuse.
- Descale the machine, if necessary.
- Descale the machine, if necessary.
- Check that capsules aren't blocking inside the machine. (Note: do not
place fingers inside the machine).
- If problem persists, call Nespresso.
- Empty capsule bucket and check that no capsule is blocked inside the
machine. (NOTE: do not place fingers inside the machine).
If problem persists, call the Nespresso.
- Adjust the screen brightness setting. Navigate to Menu and select Screen
Brightness.
- If problem persists, call Nespresso.
- Navigate to the Menu and select Descale. Follow on-screen prompts.
- If problem persists, call Nespresso.
- If problem persists, call Nespresso.
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6/1/20 2:42 pm
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