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Troubleshooting
THE PROBLEM:
The door will not lock.
The handle is not in the horizontal
position when the safe is locked.
Cannot open door after inputting the
electronic code.
Red indicator light blinks three times
and there are three beeps.
Red indicator light blinks five times
and there are five beeps.
Red indicator light blinks once
and there is one beep.
Red indicator light blinks continuously.
Yellow indicator light is on while using
safe lock.
Cannot open door after inputting code and
yellow "low battery" light is on.
Can't enroll finger.
Fingerprint swipe will not unlock the safe.
WHY IT IS HAPPENING:
Confirm that there is no obstruction in the door.
The clutch mechanism has been engaged.
1. Safe doors equipped with a water-resistant gasket may initially be tight.
2. Key lock is in the locked position.
3. Battery power is low.
1. An incorrect code has been entered.
2. Battery power is low.
Keypad communication error.
Program button is pressed out of sequence.
–OR–
Sensor failed to read fingerprint.
Safe is in lockout mode.
Battery power is low.
Battery power is low. Lock may not function properly.
THE SOLUTION:
Remove all items and accessories from inside the safe.
If this resolves the issue, reset the accessories and organize items to properly fit.
Rotate the handle up or down until it clicks into the horizontal position.
1. Hold the handle up while inputting the code and then pull down on the handle.
2. If your safe is equipped with a key lock ensure that the key is in the unlocked position
(select models only).
3. Replace batteries.
1. Verify code and re-enter. If the programmable code you are using doesn't work
then use the factory code. If successful re-program your programmable code.
2. Replace batteries.
Please call our Customer Care team.
Repeat steps to open safe.
Wait two minutes and repeat steps to open safe.
Replace batteries.
Replace batteries.
Refer to fingerprint scanner tips section of owner's manual.
Refer to fingerprint scanner tips section of owner's manual.
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