Warranty Information - Thermador DWHD640JFM Guide D'utilisation Et D'entretien

Warranty Information

What this Warranty Covers & Who it Applies to: The limited warranty provided by BSH Home Appliances Corporation ("BSH") in this Statement of Limited
Product Warranty applies only to Thermador® dishwashers ("Product") sold to you, the first using purchaser, provided that the Product was purchased: (1) for
your normal, household (non-commercial) use, and has in fact at all times only been used for normal household purposes; (2) new at retail (not a display, "as is",
or previously returned model), and not for resale, or commercial use; and (3) within the United States or Canada, and has at all times remained within the country
of original purchase. The warranties stated herein apply only to the first purchaser of the Product and are not transferable.
• Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it is the best way for BSH to notify you in the
unlikely event of a safety notice or product recall.
How Long the Warranty Lasts: BSH warrants that the Product is free from defects in materials and workmanship for a period of three hundred sixty five
(365) days (i.e., 1 year) from the date of purchase. The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, tolled, extended,
or suspended, for any reason whatsoever. Labor and shipping costs are included in this basic coverage.
Extended Limited Warranty: BSH also provides these additional limited warranties:
• 2 Year Limited Warranty: BSH will repair or replace any component that proves to be defective in materials or workmanship (excludes labor
charges).
• 5 Year Limited Warranty on Electronics: BSH will repair or replace any Thermador® microprocessor or printed circuit board if it proves to be defec-
tive in materials or workmanship (excludes labor charges).
• 5 Year Limited Warranty on Dish Racks: BSH will replace the upper or lower dish rack (excluding rack components), if the rack proves defective in
materials or workmanship (excludes labor charges).
• Lifetime Warranty against Stainless Steel Rust Through: BSH will replace your dishwasher with the same model or a current model that is sub-
stantially equivalent or better in functionality, if the inner liner should rust through (excludes labor charges). BSH will replace the stainless steel door if
the door should rust through (excludes labor charges).
The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, tolled, extended, or suspended, for any reason whatsoever.
Repair/Replace as Your Exclusive Remedy: During this warranty period, BSH or one of its authorized service providers will repair your Product without
charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or workmanship. If rea-
sonable attempts to repair the Product have been made without success, then BSH will replace your Product (upgraded models may be available to you, in
the sole discretion of BSH, for an additional charge). All removed parts and components shall become the property of BSH at its sole option. All replaced
and/or repaired parts shall assume the identity of the original part for purposes of this warranty and this warranty shall not be extended with respect to such
parts. The sole liability and responsibility of BSH hereunder is to repair manufacturer-defective Product only, using a BSH authorized service provider during
normal business hours. For safety and property damage concerns, BSH highly recommends that you do not attempt to repair the Product yourself, or use an
un-authorized servicer; BSH will have no responsibility or liability for repairs or work performed by a non-authorized servicer. If you choose to have someone
other than an authorized service provider work on your Product, THIS WARRANTY WILL AUTOMATICALLY BECOME NULL AND VOID. Authorized service
providers are those persons or companies that have been specially trained on Thermador® products, and who possess, in the opinion of BSH, a superior rep-
utation for customer service and technical ability (note that they are independent entities and are not agents, partners, affiliates or representatives of BSH).
Notwithstanding the foregoing, BSH will not incur any liability, or have responsibility, for the Product if it is located in a remote area (more than 100 miles from
an authorized service provider) or is reasonably inaccessible, hazardous, threatening, or treacherous locale, surroundings, or environment; in any such event,
if you request, BSH would still pay for labor and parts and ship the parts to the nearest authorized service provider, but you would still be fully liable and
responsible for any travel time or other special charges by the service company, assuming they agree to make the service call.
Out of Warranty Product: BSH is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, pro-rates, or Product
replacement, once this warranty has expired.
Warranty Exclusions: The warranty coverage described herein excludes all defects or damage that are not the direct fault of BSH, including without limita-
tion, one or more of the following: (1) use of the Product in anything other than its normal, customary and intended manner (including without limitation, any
form of commercial use, use or storage of an indoor product outdoors, use of the Product in conjunction with air or water-going vessels); (2) any party's willful
misconduct, negligence, misuse, abuse, accidents, neglect, improper operation, failure to maintain, improper or negligent installation, tampering, failure to
follow operating instructions, mishandling, unauthorized service (including self-performed "fixing" or exploration of the appliance's internal workings); (3)
adjustment, alteration or modification of any kind; (4) a failure to comply with any applicable state, local, city, or county electrical, plumbing and/or building
codes, regulations, or laws, including failure to install the product in strict conformity with local fire and building codes and regulations; (5) ordinary wear and
tear, spills of food, liquid, grease accumulations, or other substances that accumulate on, in, or around the Product; and (6) any external, elemental and/or
environmental forces and factors, including without limitation, rain, wind, sand, floods, fires, mud slides, freezing temperatures, excessive moisture or
extended exposure to humidity, lightning, power surges, structural failures surrounding the appliance, and acts of God. In no event shall BSH have any liabil-
ity or responsibility whatsoever for damage to surrounding property, including cabinetry, floors, ceilings, and other structures or objects around the Product.
Also excluded from this warranty are scratches, nicks, minor dents, and cosmetic damages on external surfaces and exposed parts; Products on which the
serial numbers have been altered, defaced, or removed; service visits to teach you how to use the Product, or visits where there is nothing wrong with the
Product; correction of installation problems (you are solely responsible for any structure and setting for the Product, including all electrical, plumbing or other
connecting facilities, for proper foundation/flooring, and for any alterations including without limitation cabinetry, walls, floors, shelving, etc.); and resetting of
breakers or fuses.
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE
CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL
OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, OR OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS
EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, "BUSINESS LOSS",
AND/OR PUNITIVE DAMAGES, LOSSES, OR EXPENSES, INCLUDING WITHOUT LIMITATION TIME AWAY FROM WORK, HOTELS AND/OR RES-
TAURANT MEALS, REMODELLING EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE DEFINITIVELY CAUSED EXCLUSIVELY BY BSH, OR
OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME
STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
No attempt to alter, modify or amend this warranty shall be effective unless authorized in writing by an officer of BSH.
How to Obtain Warranty Service: To obtain warranty service for your product, you should contact the nearest BSH authorized service center, or call 1-800-
735-4328.
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