Troubleshooting
Should your THoMAS TWIN T2 PARQUET not function to your satisfaction, first use the check list given below whether the cause of the irregularity
is just a small matter, before you contact the Customer Service Department .
Occurring irregularities,
faulty functions
General (all functions)
v The appliance cannot be started up
Dust vacuuming (dry vacuuming)
v Dust is discharged while vacuuming
v Suction power slowly decreases
v Inadequate suction power
v A large number of water drops have
accumulated on the inside of the housing
cover
Wash-vacuuming
v The suction power decreases suddenly
v Water is escaping from the blow-out
openings on the appliance
v An unusually large pool of water has
collected in the suction chamber (a few
drops are absolutely normal)
v Unusual heavy development of foam in
the waste water tank
v No cleaning liquid is provided although
the pump is switched on
v Is there too much residual moisture in the
system and liquid is no longer sucked up
properly
Reasons / elimination
– Are the mains connection cable, plug and plugbox in order? ➔ Before checking disconnect the
main power supply plug . Necessary repairs must be carried out by an authorised specialist .
Is the appliance switched on? ➔ Check
– Has the AQUAFILTER system been installed in accordance to the operating instructions?
– Is sufficient water in the waste water tank and is the suction filter fully immersed in the water
bath? ➔ Check
– Is the suction filter blocked directly by dirt or are the jets blocked in the appliance intake?
➔ Flip open and clean or alternatively rinse through .
– Is the HEPA filter blocked? ➔ Clean the HEPA filter .
– Are nozzles, suction tube or suction hose blocked by coarse dirt? ➔ Stretching the hose
during operation will release any dust and dirt and clear the stoppage .
– Is the Aqua injection nozzle blocked in the appliance intake? ➔ Dismantle and clean or rinse
out with water .
– Is the HEPA filter blocked? ➔ Clean HEPA filter .
– Are nozzles, suction tube or suction hose blocked by coarse dirt? ➔ Stretching the hose
during operation will release any dust and dirt and remove the stoppage .
– Is the housing cover properly locked? ➔ Check .
– Is the electronic suction power regulation set to MIN? ➔ Set suction power to MAX (orange
lamp lights up) .
– Is the mechanical suction power regulation on the hand grip open? ➔ Close the slider on the
hand grip .
– In all probability there is too much dust in the AQUAFILTER system
➔ Clean the AQUAFILTER system, renew the water
– Is the waste water tank full (float has responded)? ➔ Empty the tank .
– Is the appliance standing at an angle (has the float responded)? ➔ Stand the appliance on
an even surface and switch the appliance off and on again .
– Is the float in the waste water tank dirty and is the float switch no longer functional, i .e . it
does not respond if the tank is full? ➔ Clean float and hinge .
Is the waste water tank fitted with antisplash grid and wet filter ? ➔ Switch off the appliance
immediately, dry the appliance and fit missing parts .
–
Are seals and sealing surfaces extremely dirty? ➔ Clean .
–
Did you forget to fit the wet filter or the anti-splash grid? ➔ Check .
– Have you used the original THoMAS cleaning concentrate? ➔ Replace
–
Is there any cleaning liquid in the fresh water tank? ➔ Refill
–
Is the spraying nozzle blocked? ➔ Place nozzle in luke-warm water and afterwards blow
free strongly .
–
Is the tank connection opening blocked? ➔ Remove fresh water tank and thoroughly suck
free the tank connection opening (connection point between fresh water tank and housing)
with the crevice nozzle to remove any possible contamination and dirt .
–
Is the electronic suction power regulation set to MIN? ➔ Set suction power to MAX (orange
lamp lights up) .
–
Is the mechanical suction power regulation on the hand grip open? ➔ Close the slider on the
hand grip .
–
Is the nozzle really flat on the floor? ➔ Hold nozzle slightly more vertically .
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