Troubleshooting Guide; Corrective Action - American Standard Studio ActiVate Right Height 2795.119 Mode D'emploi

Problem/Indicator
No ush or delayed ush
a. No batteries
b. Dead batteries. A light will blink red every time the
sensor is operated to indicate low battery.
c. Incorrect water level in tank
d. Air Hose not connected
e. No water in the tank
f. Sensor is OFF. A red light will ash when
the sensor is OFF.
g. Toilet is clogged
h. Toilet is in lock out mode ( ush command was initiated during an
existing ush/ ll cycle)
i. Touchless hand swipe was too fast
j. Touchless hand swipe was not in sensor detection area
k. Water supply valve closed
l. Supply line blocked
m. Sand or debris lodged in water control
Leaking
a. Incorrect water level
b. Debris on sealing surface
c. Loose Shank Nut
d. Re ll water level is too high
Partial Flush
a. Re ll clip/tube is not installed in the Over ow Tube
b. Incorrect water level
c. Manual Flush Button not fully depressed
Unintended Flush
a. Motion or object in sensor area
b. Auto ush
Manual Button not working
a. Touchless Mode is Active (batteries are connected,
system is not in turned OFF)
b. Manual Button is not depressed completely
c. There is no water in the tank
d. Air Hose not connected
e. Incorrect water level
Red LED ashes during ush
a. Remaining battery power is low.
Red LED constantly ashing
a. Sensor has been turned OFF
Blue LED is ashing
a. System has received a ush command and is
executing a ush cycle
LED ashing red and blue
a. System is executing initial boot up phase after batteries
are connected
Toilet leaks
a. Poor supply line connection
b. Poor bowl to tank/ oor connection
Toilet bowl rocks
a. Wax ring not fully compressed
after installation
b. Floor not level
Parts List can also be found under the tank lid.

Troubleshooting Guide

Possible Cause
a. Install 4 alkaline AA batteries to the Activation Battery Case.
b. Replace 4 AA batteries in the Activation Battery Case with new batteries.
c. If water level is too low or too high, ush performance is affected. Fill water in the tank to the correct
level, as speci ed on the back of the tank.
d. Connect Air Hose to the Valve at end of the Activation Unit.
e. Fill the tank with water to the level speci ed on the label on the back of tank.
f. On/Off feature puts the sensor into an off mode for 10 minutes, allowing one to clean in the bathroom
area without constantly ushing the touchless toilet. Feature is activated by touching the Power Icon for
3-6 seconds. Exit On/Off mode by touching the Power Icon for 3-6 seconds, as indicated by 4 ashes of
the blue LED.
g. First deactivate the sensor by disconnecting the battery connector from the sensor unit and use the
manual ush button if you need to ush after unclogging the toilet. Once the toilet is unclogged, you
can reconnect the battery connector to the sensor unit and operate the sensor normally.
h. After a ush command is initiated, the toilet will enter a temporary "lock out mode", and not accept
another ush command until approximately 35 seconds. This is required in order for the system to
complete a full ush & re ll cycle.
i. Initiate a slightly slower hand swipe within the sensor area.
j. Sensor detection area is directly in front of the sensor face and up to 3 inches away from the surface.
k. Open valve and allow water to ll tank.
l. Shut off water supply, disconnect supply line and inspect all gaskets and washers.
Reassemble.
m. Shut off water supply. Remove cap and clean as per Fluidmaster maintenance instructions at:
http://www. uidmaster.com//valve-runs-non-stop.html
a. If water level is too low or too high, ush performance is affected and leaking may occur.
Fill water in the tank to the correct level, as speci ed on the label on the back of tank.
b. Remove debris on sealing surface causing the leak.
c. Tighten the Shank nut to eliminate the leak.
d. Leaking occurs through the over ow tube due to the Fill Valve oat setting too high. Lower the oat
setting until the Fill Valve re lls to the correct water level.
a. Connect the re ll clip to the Over ow Tube.
b. If water level is too low or too high, ush performance is affected. Fill water in the tank to the correct
level, as speci ed on the label on the back of tank.
c. Press the Manual Flush Button in further.
a. Remove item from the sensor activation area.
b. When not in use, the system will initiate an automatic ush every 12 days.
a. If a user attempts to press the Manual Button, the Touchless system will recognize motion in the
activation area and initiate the ush before the user is able to press the button.
b. Press the Manual Flush Button in further.
c. Fill the tank with water to the level speci ed on the label on the back of tank.
d. Connect Air Hose to the Valve at one end and the Activation Unit at the other end. Slide hose collars
over ends to lock in place.
e. If water level is too low or too high, ush performance is affected. Fill water in the tank to the correct
level, as speci ed on the label on the back of tank.
a. Replace batteries.
a. Exit OFF Mode by touching the Power Icon for 3-6 seconds, as indicated by 4 ashes of the blue LED.
a. NA
a. NA. This is normal behavior for the sensor at start up.
a. Review Step 10 of installation instructions.
b. Review Step 3 through 8 of installation procedure.
a. Retighten bowl-to- oor knobs.
b. Use toilet shims and/or place a bead of caulk around the base of the toilet.
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Corrective Action

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