HP OFFICEJET 4500 Guide De Mise En Marche Rapide page 25

check for a dial tone—if you do not
hear a dial tone, please contact your
telephone company to check the line.
• Make sure you connect the printer to
an analog phone line, or you cannot
send or receive faxes. To check if your
phone line is digital, connect a
regular analog phone to the line and
listen for a dial tone. If you do not
hear a normal-sounding dial tone, it
might be a phone line set up for
digital phones. Connect the printer to
an analog phone line and try sending
or receiving a fax.
• The phone line connection might be
noisy. Phone lines with poor sound
quality (noise) can cause faxing
problems. Check the sound quality of
the phone line by plugging a phone
into the telephone wall jack and
The printer can send faxes but cannot receive faxes
• If you are not using a distinctive ring
service, check to make sure that the
Distinctive Ring feature on the printer
is set to All Rings.
• If Auto Answer is set to Off, or if you
subscribe to a voicemail service on the
same phone line that you will use for
faxing, you can only receive faxes
manually.
• If you have a computer dial-up modem
on the same phone line with the
printer, check to make sure that the
software that came with your modem
is not set to receive faxes
automatically.
• If you have an answering machine on
the same phone line with the printer:
- Check that the answering machine is
working properly.
- Make sure the printer is set to receive
faxes automatically.
listening for static or other noise. If you
hear noise, turn Error Correction
Mode (ECM) off and try faxing again.
• If you are using a DSL/ADSL service,
make sure that you have a DSL/ADSL
filter connected. Without the filter, you
cannot fax successfully.
• If you are using either a private
branch exchange (PBX) or an
integrated services digital network
(ISDN) converter/terminal adapter,
make sure the printer is connected to
the correct port and the terminal
adapter is set to the correct switch
type for your country/region.
• You are using a Fax over IP service.
Try to use a slower connection speed.
If this does not work, contact your Fax
over IP service's support department.
- Make sure the Rings to Answer setting
is set to a greater number of rings than
the answering machine.
- Disconnect the answering machine
and then try receiving a fax.
- Record a message that is
approximately 10 seconds in duration.
Speak slowly and at a low volume
when recording your message. Leave
at least 5 seconds of silence at the
end of the voice message.
• Other equipment that uses the same
phone line might be causing the test to
fail. You can disconnect all the other
devices and run the test again. If the
Dial Tone Detection Test passes, then
one or more of the other equipment is
causing problems. Try adding them
back one at a time and rerunning the
test each time until you identify which
piece of equipment is causing the
problem.
Solve setup problems 25