Guarantee - Wella Professionals VISIONAIR Mode D'emploi

11 Guarantee

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Dear Customer,
Thank you for choosing a product from our company. The name Wella has stood
for certified quality and first-class service for decades. We offer our customers
innovative, high-performance products which are designed primarily for
professional use. We ensure a constantly high standard of production by means of
extensive quality assurance measures.
2 Years' Guarantee
The use of high-quality materials and careful workmanship are a guarantee of the
tested Wella quality. As the manufacturer, we provide a guarantee period of two
years from the date of purchase on our products for all defects which result from
material or manufacturing flaws.
If, contrary to expectations, a defect occurs in this appliance during this period, we
promise that the appliance will, at our discretion, either be repaired or replaced
by a defect-free appliance. This guarantee can be performed only upon submission
of the original invoice or the purchase receipt.
Any damage resulting from improper use or normal wear and tear is excepted
from the guarantee. The guarantee expires immediately if unauthorised persons
work on the appliance or if third-party products are used during installation.
Defects which have only a minor effect on the value and usability of the product
do not fall under the guarantee.
Wearing parts The air filter is a wearing part excluded from the guarantee.
Your contractual and statutory claims against the seller are not affected by this
manufacturer's guarantee. In the event that a guarantee claim arises, please
contact the authorized Wella service centre closest to you.
Wella Customer Service
Our products have been tested for reliability. If a defect should occur in spite of
this, our Customer Service will be glad to help. Before calling the Customer Service,
try to eliminate the problem with the help of the section "Errors and possible
rectification" in the operating instructions. If the appliance still does not function
trouble-free, your national Customer Service Centre will be glad to help.
Help us to speed up processing of your enquiry: please provide us the following
information from the Service Card of the appliance:
• What appliance is defective (appliance model)?
• What is the serial number of the appliance?
• When was the appliance purchased? (purchase date)
• Describe the failure or defect to us.
Service Card Important! You will find a Service Card on the back page of these operating
instructions. In the event of a guaranty claim or if you have any question about
the appliance, please already fill in following data to help the Customer Service
Center:
• Purchase date
• Serial number
You can find the Serial number on the type plate (see "Figure 1" page 39).
Keep the purchase receipt as proof of date of purchase in a safe place.
You can find the address and telephone number of your nearest Wella Customer
Service Centre at www.wella.com. Please note that repairs not covered by the
guarantee will be at your expense.