Troubleshooting Guide; Warranty - shark S1000 Serie Manuel D'instructions

TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn off
power and unplug unit before servicing.
The Steam Mop will not turn on.
•
Your Steam Mop should be securely plugged into an electrical outlet.
•
Check your fuse or circuit-breaker.
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If your unit still doesn't work, give us a call at: 1-800-798-7398.
Steam Mop will not make steam.
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Make sure there is water in the tank. To add water, follow the instructions on pages 7 and 8.
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If your water tank is full, prime the mop by pumping the handle in a downward motion a few
times to release steam.
Steam Mop leaves water on the floor.
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DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad.
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If you are using tap water, we recommend switching to distilled water.
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Make sure that the cap is securely placed on the water tank.
Steam Mop left white spot on the floor.
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DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad.
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Do you have hard water? If you do, you might want to switch to distilled water.
Floors are cloudy, streaky, or spotty after steaming.
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The Dirt Grip pad might be dirty. Change to a new pad.
™
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If you washed the pad with powder detergent then the pad might have residual detergent left
on it. Wash it again with liquid detergent.
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If you are cleaning in a kitchen area where there might be a buildup of grease, then use a
degreasing agent such as an all-purpose cleaner or dish soap and paper towels to clean the
area first.
•
You might have left the mop in the same spot for too long.
•
Do you have hard water? If you do, you might want to switch to distilled water.
•
This might be left over from past cleaners used on the floor surface. Clean with the Steam
Mop a few more times and see if the leftover cloudiness is removed.
Steam Mop is hard to push.
•
Make sure the Dirt Grip pad is properly attached.
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1-800-798-7398
ONE (1) YEAR
LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 1
year from the date of purchase when it is used under normal household conditions and maintained according
to the requirements outlined in this instruction manual, subject to the following conditions and exclusions.
What is covered in my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja's sole discretion,
will be repaired or replaced for up to 1 year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If
the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options
available to you, including the possibility of upgrading to our VIP Warranty Service Options for select
product categories.
1. Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc., which require
regular maintenance and/or replacement to ensure the proper functioning of your unit are not covered
by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A
fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or
replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service, or alteration to the
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and
product specialists are also available at 1-800-798-7398 to assist with product support and warranty
service options.
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call
1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at
that time.
For Customer Service hours, visit sharkclean.com
Replacement parts are available for purchase at sharkclean.com. For more information on which parts are
classified as wearable and non-wearable, please visit sharkclean.com/warranty
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
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