Troubleshooting Guide
PROBLEM
Sonic Steam Pocket
Mop will not turn on.
Sonic Steam Pocket
Mop will not make steam.
Sonic Steam Pocket
Mop leaves water on the floor.
Sonic Steam Pocket
Mop is hard to push.
Floors are cloudy, streaky or
spotty after steaming.
8
TOLL FREE: 1-800-798-7398
POSSIBLE REASONS & SOLUTIONS
Your Sonic Steam Pocket
electrical outlet only.
™
Check your fuse or breaker.
If your unit still doesn't work, give us a call 1-800-798-7398.
Prime the pump, see page 5 for more information.
™
Is there water in the water tank? If not, add water to your Sonic Steam
Pocket
Mop following instructions on page 4.
™
Check to see if the Sonic Lift
you unplug the Sonic Steam Pocket
Lift
cleaning pad.
™
™
Make sure the Sonic Lift
Do not leave your Sonic Steam Pocket
damp or wet cleaning pad.
Make sure the cap is securely on the water tank.
Make sure the Sonic Lift
™
Check to see if the Sonic Lift
Check to see if the Sonic Lift
change to a dry cleaning pad.
The Sonic Lift
™
If you washed the Sonic Lift
it may be damaged and require replacement.
Replacement pads are available at www.sharkclean.com.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to distilled
water.
This might be leftover from past cleaners used on the floor surface.
Use the Sonic Steam Pocket
leftover cloudiness is removed. If this does not work, we suggest rinsing
the floor with water, letting it dry, and then steam mopping again with
a clean pad. One or more rinses generally removes the residue. A more
stubborn case may require you to rinse the floor with a mix of one part
vinegar and two parts water.
Mop should be securely plugged into an
™
cleaning pad is too wet. We recommend
™
cleaning pad is attached correctly.
™
cleaning pad is attached correctly.
™
cleaning pad is excessively dirty.
™
cleaning pad is excessively wet. If it is,
™
cleaning pad might be dirty. Change the cleaning pad.
cleaning pad with powder detergent, then
™
Mop a few more times and see if the
™
Mop and change the Sonic
™
Mop on the floor with a
™