Troubleshooting Guide - shark S4601 Série Manuel Du Propriétaire

Troubleshooting Guide

PROBLEM
The Steam Mop isn't
producing any steam.
The Steam Mop is
producing intermittent
steam.
I can't select a Steam
Setting.
I am getting streaky/
cloudy floors.
It's really hard for me
to push/pull the Steam
Mop.
POSSIBLE REASONS & SOLUTIONS
The Steam Mop should be securely plugged into an electrical outlet. Check your fuse or
circuit breaker or try a different outlet.
Make sure the Water Tank is full, the unit is plugged in, and the light around the Steam
Control Button is solid.
If the light around the Steam Control Button is not lit, try a different electrical outlet.
If the light around the Steam Control Button is blinking, press the Steam Control Button
to select a Steam Setting.
If the light around the Steam Control Button is solid, wait 30 seconds for the unit to warm up.
If after following the above steps the Steam Mop still does not produce any steam,
contact Customer Service at 1-800-798-7398 or consumer-services@euro-pro.com.
This is normal—for more consistent steam select the HI Setting.
Also make sure the Water Tank is full.
Make sure the unit is plugged in and the light around the Steam Control Button is solid.
If your Steam Mop is producing steam but the light around the Steam Control Button is
not lit, call customer service at 1-800-798-7398.
The Pocket Pad might be dirty. If it is, flip it over to the clean side or change it entirely.
If you washed the Pocket Pad with powdered detergent, then it could be damaged and
require replacement.
This could also be an indication of soap or grease residue that has accumulated on
the floor. As our Steam Mops use only a small amount of water, it may not be enough
to rinse off the accumulation of residue that the steam is bringing to the surface. We
suggest rinsing the floor with nothing but water, letting it dry, and then steam mopping
again with a clean Pocket Pad. One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part vinegar and two
parts water* (but DO NOT put vinegar or any other cleaner into the Steam Mop's Water Tank).
*Please consult your flooring manufacturer's care and maintenance instructions before
applying any cleaning products or solutions including vinegar.
If you are using the Scrub side of the Pocket Pad, which is designed for stain and heavy
residue cleaning, you will feel more friction when using the Steam Mop.
The Steam Mop might also be hard to push/pull if the Pocket Pad isn't wet enough. It
should get easier to push/pull the Steam Mop after it's been running for a few minutes.
We also recommend using the Shaggy side of the Pocket Pad for an easier push/pull
experience when cleaning larger areas.
An overly dirty pad could also result in a harder push/pull experience. We recommend
flipping the pad over or using a clean pad.
www.sharkclean.com
EN
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