Troubleshooting Guide - shark S1000EU Instructions

TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn off
power and unplug unit before servicing.
The Steam Mop will not turn on.
• Your Steam Mop should be securely plugged into an electrical socket.
• Check your fuse or circuit-breaker.
• If your unit still doesn't work, give us a call at: 0800 000 9063.
Steam Mop will not make steam.
• Make sure there is water in the tank. To add water, follow the instructions on
pages 7 and 8.
• If your water tank is full, prime the mop by pumping the handle in a downward
motion a few times to release steam.
Steam Mop leaves water on the floor.
• DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad.
• If you are using tap water, we recommend switching to distilled water.
• Make sure that the cap is securely placed on the water tank.
Steam Mop left white spot on the floor.
• DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad.
• Do you have hard water? If you do, you might want to switch to distilled water.
Floors are cloudy, streaky or spotty after steaming.
• The Dirt Grip pad might be dirty. Change to a new pad.
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• If you washed the pad with powder detergent then the pad might have residual
detergent left on it. Wash it again with liquid detergent.
• If you are cleaning in a kitchen area where there might be a buildup of grease,
then use a degreasing agent such as an all-purpose cleaner or dish soap and
paper towels to clean the area first.
• You might have left the mop in the same spot for too long.
• Do you have hard water? If you do, you might want to switch to distilled water.
• This might be left over from past cleaners used on the floor surface. Clean with
the Steam Mop a few more times and see if the leftover cloudiness is removed.
Steam Mop is hard to push.
• Make sure the Dirt Grip pad is properly attached.
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0800 000 9063
FIVE (5) YEAR LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your "statutory rights"). You
can enforce these rights against your retailer. However, at Shark we are so confident about the quality of our products that we give you an additional
manufacturer's guarantee of up to five years. (2 year as standard plus 3 years when you register) These terms and conditions relate to our manufacturer's
guarantee only – your statutory rights are unaffected. Please note that the 5 year guarantee is available in all EU countries and in the UK if it stops being an
EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our guarantee. They do not affect your statutory rights or the obligations of your retailer and
your contract with them.
The Lithium-Ion Battery pack is not covered by the 5 year guarantee (see battery guarantee on next page)
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly for as long as possible. The
guarantee it comes with is an important consideration - and reflects how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 000 9063) is open from 9.00am to 6.00pm Monday
- Friday. It's free to call, and you'll be put straight through to a Shark representative. You'll also find online support at
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need the following information about your machine:
• Model no.
• Serial Number (only if available)
• Date you purchased the machine (receipt or delivery note)
To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
• The manufacturer's guarantee covers your Product for 2 years (or for 5 years, if registered) starting on the date of purchase.
• Please keep your receipt at all times. Should you need to use your guarantee we will need your receipt to verify the information you have supplied to us is
correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee you can choose to receive our newsletter containing tips, advice and competitions. Hear the latest news about new Shark
technology and launches. If you register your guarantee online, you'll get instant confirmation that we've received your details.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a total of five years (2 years plus an extended
guarantee of 3 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark's discretion), including all parts and labour. A Shark guarantee is in addition to your legal rights as a
consumer.
What is not covered by the free Shark guarantee?
• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt, batteries, hose etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum cleaner which is not in
accordance with the Shark Operating Manual supplied with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark spares.
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
• The Lithium ION battery. Please see next page for battery guarantee.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to want to repair their vacuum
cleaners after the guarantee has elapsed. In this case please contact our free phone customer service help line and ask about our guarantee program, on
0800 000 9063.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You'll find a full range of Shark spares, replacement
parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares may invalidate your manufacturer's guarantee. However your statutory rights are unaffected.
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