Troubleshooting Guide; Frequently Asked Questions; Warranty - shark Klik N'Flip Notice D'utilisation

Troubleshooting Guide

PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Mop should be securely plugged into an electrical outlet. Check your fuse or circuit
breaker or try a different outlet.
Make sure the water tank is full, the unit is plugged in, and the blue light is illuminated steadily.
The Steam Mop isN't
If the blue light is not illuminated, try a different electrical outlet.
producing any steam.
Pump the handle a few times to activate steam.
If after following the above steps the Steam Mop still does not produce any steam, contact
Customer Service www.sharkclean.eu
The Steam Mop is
producing intermittent Make sure the water tank is full.
steam.
The Dirt Grip pad might be dirty. If it is, flip it over to the clean side or change it entirely. If
™
you washed the Dirt Grip pad with powdered detergent, then it could be damaged and require
replacement.
This could also be an indication of soap or grease residue that has accumulated on the floor.
As the Steam Mop uses only a small amount of water, it may not be enough to rinse off the
accumulation of residue that the steam is bringing to the surface. We suggest rinsing the floor
I am getting streaky/
with nothing but water, letting it dry, and then steam mopping again with a clean Dirt Grip pad.
cloudy floors.
One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part vinegar and two
parts water* (but DO NOT put any cleaning solutions or chemicals into the Steam Mop's water
tank.)
*Please consult your flooring manufacturer's care and maintenance instructions before applying
any cleaning products or solutions.
The Steam Mop might be hard to push/pull if the Dirt Grip pad isn't wet enough. It should get
It's really hard for me
easier to push/pull the Steam Mop after it's been running for a few minutes.
to push/pull the Steam
An overly dirty pad could also result in a harder push/pull experience. We recommend flipping the
Mop.
pad over or using a clean pad.

Frequently Asked Questions

QUESTION ANSWER
Can I use the Steam Mop on
No, the Steam Mop is not designed for carpet cleaning.
carpets?
The Steam Mop is designed for use on all sealed hard-floor surfaces. We
recommend that you first test an isolated area of the floor surface to be cleaned as
well as review the use and care instructions from your floor manufacturer.
What surfaces can I use the WARNING: Do not use on leather, wax-polished furniture, synthetic
Steam Mop on? fabrics, velvet, or other delicate, steam-sensitive materials.
NOTE: On surfaces treated with wax and on some no-wax floors, the sheen
may be removed by the heat or steam action of the unit. Test an isolated area of
flooring first to see if sheen is affected.
Can I put something other than DO NOT add cleaning solutions, scented perfumes, oils, or any other chemicals
water in the water tank of the to the water used in this appliance, as this may damage the unit or make it
Steam Mop?
unsafe for use. We recommend using distilled water in your Steam Mop.
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Warranty Terms and Conditions
At Shark we are so confident about the quality of our products that we give you an additional manufacturer's warranty of up to
two years. These terms and conditions relate to our manufacturer's warranty only – your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the
obligations of your retailer and your contract with them.
Shark Guarantees
®
A household appliance like a steam mop constitutes a sizeable investment. Your new machine needs to work properly for as long
as possible. The guarantee it comes with is an important consideration - and reflects how much confidence the manufacturer
has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. You'll also find online support at www.sharkclean.eu
®
How do I register my extended Shark guarantee?
®
You can register your guarantee online within 28 days of purchase. To save time, you'll need the following information about your
machine:
• Serial number (on the machine rating label)
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit www.sharkclean.eu
IMPORTANT
• Both the 12 months and the extended 1 year guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify the
information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark
®
When you register your guarantee we'll have your details to hand if we ever need to get in touch. You can also receive tips
and advice on how to get the best out of your Shark ® steam mop and hear the latest news about new Shark
launches.
If you register your guarantee online, you'll get instant confirmation that we've received your details.
How long are new Shark machines guaranteed for?
®
Our confidence in our design and quality control means that your new Shark
(12 months plus an extended warranty of 1 year).
What is covered by the free Shark guarantee?
®
Repair or replacement of your Shark ® machine (at Shark ®
addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
®
• Blockages – For details of how to unblock your steam mop, please refer to the Operating Manual.
• Normal wear and tear.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the steam
mop which is not in accordance with the Shark Operating Manual supplied with your machine.
®
• Use of the steam mop for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark ® Genuine Components.
• Faulty installation (except where installed by Shark ® ).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to
®
want to repair their steam mops after the warranty has elapsed.
Where can I buy genuine Shark spares and accessories?
®
Shark ® spares and accessories are developed by the same engineers who developed your Shark
range of Shark ® spares and replacement parts for all Shark
www.sharkclean.eu.
Please remember that using non-Shark ® spares invalidates your guarantee.
guarantee?
® technology and
steam mop is guaranteed for a total of two years.
®
's discretion), including all parts and labour. A Shark ® guarantee is in
® steam mop. You'll find a full
® machines at www.sharkclean.eu. Accessories are at
www.sharkclean.eu 37