Troubleshooting Guide; Frequently Asked Questions - shark Genius S5003D Guide D'utilisation

Troubleshooting Guide

PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Mop should be securely plugged into an electrical outlet.
Check your fuse or circuit breaker or try a different outlet.
Make sure the water tank is full, the unit is plugged in, and the light
around the Steam Control Button is solid.
If the lights below the Steam Control Button are not illuminated, try a different
electrical outlet.
The Steam Mop
isn't producing
If the lights below the Steam Control Button are blinking, press the
any steam.
Steam Control Button to select a Steam setting.
If the lights below the Steam Control Button are solid, wait 30 seconds for the
unit to warm up.
If after following the above steps the Steam Mop still does not produce any
steam, contact Customer Service at 1-800-798-7398 or consumer-services@
sharkninja.com
The Steam Mop
This is normal—for more consistent steam select the HI setting.
is producing
Also make sure the water tank is full.
intermittent steam.
Make sure the Steam Mop is plugged in and the lights below the Steam
Control Button are solid.
I can't select a
Steam Setting.
If your Steam Mop is producing steam but the lights below the Steam
Control Button are not lit, call customer service at 1-800-798-7398.
The Dirt Grip pad might be dirty. If it is, flip it over to the clean side
™
or change it entirely. If you washed the Dirt Grip pad with powdered
detergent, then it could be damaged and require replacement.
This could also be an indication of soap or grease residue that has
accumulated on the floor. As the Steam Mop uses only a small amount of
water, it may not be enough to rinse off the accumulation of residue that
I am getting
the steam is bringing to the surface. We suggest rinsing the floor with
streaky/cloudy
nothing but water, letting it dry, and then steam mopping again with a clean
floors.
Dirt Grip pad. One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of
one part vinegar and two parts water* (but DO NOT put any cleaning
solution into the Steam Mop's water tank.)
*Please consult your flooring manufacturer's care and maintenance
instructions before applying any cleaning products or solutions.
The mop might be hard to push/pull if the Dirt Grip pad isn't wet
enough. It should get easier to push/pull the mop after it's been running
It's really hard to
for a few minutes.
push/pull the mop.
An overly dirty pad could also result in a harder push/pull experience.
We recommend flipping the pad over or using a clean pad.
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1-800-798-7398

Frequently Asked Questions

QUESTION ANSWER
Can I use the Steam
No, the Steam Mop is not designed for carpet cleaning.
Mop on carpets?
The Steam Mop is designed for use on all sealed hard floor surfaces.
We recommend that you first test an isolated area of the floor surface
to be cleaned as well as review the use and care instructions from
your floor manufacturer.
What surfaces can I use WARNING: DO NOT use on leather, wax-polished furniture,
the Steam Mop on? synthetic fabrics, velvet, or other delicate, steam-sensitive
materials.
NOTE: On surfaces treated with wax and on some no-wax floors,
the sheen may be removed by the heat or steam action of the unit.
Test an isolated area of flooring first to see if sheenis affected.
Can I put something DO NOT add cleaning solutions, scented perfumes, oils, or any
other than water in the
other chemicals to the water used in this appliance, as this may
water tank of the Steam
damage the unit or make it unsafe for use. We recommend using
Mop? distilled water in your Steam Mop.
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