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TROUBLESHOOTING
➔ The machine has turned "OFF
1� No light on the button.
➔ Check the outlet, plug, voltage, and fuse.
➔ Check that the water tank is filled.
➔ Check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
2� No coffee, no water.
➔ Descale if necessary.
➔ Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
➔ Preheat cup with hot water from the tap.
3� Coffee is not hot enough.
➔ Descale if necessary.
4� The machine doesn't start and has
➔ Check that lever is properly locked.
light steady on.
➔ If you want to brew a Coffee or Espresso, check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
If blinking, see next points.
➔ If you are cleaning, descaling or emptying the system, check that no capsule is inserted then close, lock the machine and push the button to start one of these operations.
5� The machine doesn't start and light
➔ Fill the water tank and push button to start.
blinks alternately; 1 blink and 1 pause.
➔ Check that lever is properly locked.
➔ If coffee is flowing normally, this indicates the machine is working properly.
➔ If only water is flowing, the machine is executing a user request for either cleaning, descaling or emptying the system. Refer to the corresponding paragraph in this user manual.
6� Light blinks while machine is running.
➔ If there is no intention to clean, descale, or empty the system, then push the button to stop the machine. If the machine is still blinking, exit descaling mode by holding the button for at least
➔ If problem persists, call the Nespresso Club.
➔ It will take some times before the coffee flow comes out (due to barcode reading and pre-wetting the coffee).
➔ Check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
7� Light blinks and machine is not
➔ Fill in the water tank and push button to start.
running.
➔ Turn the machine to "OFF mode" by pushing 3 seconds the button and then push it again to turn the machine "ON". Now wait approx. 20 minutes to allow machine cooling down after
➔ If machine doesn't move to "OFF" then exit descaling mode by pushing the button for at least 7 seconds.
➔ During regular Coffee/Espresso preparation: 1) Check that a fresh, undamaged capsule is inserted in the correct position; 2) Check that lever is in "LOCKED" position; 3) If problem persists,
8� Light blinks alternately 2 blinks and
➔ During Descaling, Emptying and Cleaning: 1) Check that a capsule is ejected; 2) Check that the lever is in "LOCKED" position.3) Press button for at least 3 seconds to turn machine to "OFF
1 pause continuously. Machine is not
running.
➔ During Programming Volume: 1) Please check if a capsule has been well inserted. 2) Please refer to the corresponding chapter.
➔ If problem persists, call the Nespresso Club.
9� Leakage or unusual coffee flow.
➔ Check that the water tank is well positioned.
9464_UM_VERTUOLINE1_Z1_NB.indd 21
ASSISTANCE VIDEOS ARE AVAILABLE ON WWW.NESPRESSO.COM - VISIT THE "MACHINES" SECTION.
automatically; push the button or "UNLOCK" the machine.
"
7 seconds or refer to next section.
extensive use.
eject capsule and insert a new one, lock and press button.
mode". 4) Press button again to turn machine "ON". If problem persists, disconnect powercord from the outlet and plug the machine back into the outlet after
10 seconds. Press the button to turn "ON" and press again to start brewing.
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11.10.16 08:20
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