Warranty Policy; Warranty Period - BIG ASS FANS Black Jack Guide D'installation

Congratulations on your purchase of a Big Ass Fan! We are delighted that you have chosen our product to improve
the quality of your indoor or outdoor environment, and hope you'll have much pleasure using the fan for years to
come.

Warranty period

Item
Hub and airfoils
Motor, gearbox, and controller
All other fan components
What is covered?
This Warranty covers any defects in materials or workmanship under normal use and maintenance that adversely
affect the ability of the fan to operate properly when the product is installed correctly according to Big Ass Solutions'
written installation instructions by a state qualified or licensed electrical contractor and operated pursuant to these
instructions, and when such fans are purchased directly from Big Ass Solutions or a Big Ass Solutions Authorized
Dealer. This Limited Warranty is subject to all provisions, conditions, limitations, and exclusions described within
this document. This warranty is limited solely to products purchased directly from the Big Ass Solutions family
of companies or from one of its authorized dealers. Under no circumstances will warranty coverage extend to
products purchased through eBay, craigslist, or other internet auction or internet-based retail sites.
Who is covered?
This Warranty extends to the original purchaser and subsequent owners.
When does the Warranty Period begin?
The Warranty Period commences on the date the product is purchased. To obtain warranty service, the customer
will be required to provide documentation verifying the date the product was purchased.
What will Big Ass Solutions do?
1. During the Warranty Period, Big Ass Solutions will, at its option:
a. Repair or replace the affected components of any defective product;
b. Repair or replace the defective product; or
c. Refund the price you paid for the product upon return of the product to Big Ass Solutions, shipping and
insurance prepaid.
What are the steps required to obtain Warranty service?
1. If the fan is operating, immediately turn off the fan.
2. Contact Big Ass Solutions' Technical Support Department as soon after the issue is discovered as possible by:
a. Calling 855-490-3048; or
b. Emailing retail.help@bigasssolutions.com; or
c. Completing the Warranty Claim form and the Responsibility Agreement located in the back of the Installation
Manual, and mailing the forms to Big Ass Solutions Technical Support Department, 2348 Innovation Drive,
Lexington, KY 40511, or by faxing them to 859-967-1695.
Technical Support is open from 8:00 a.m. to 5:00 p.m. Eastern Time, Monday–Friday, excluding major holidays.
Every effort will be made to respond to all Technical Support requests within 24 hours of receipt.
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WARRANTY POLICY

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Period of coverage
Lifetime (parts)
3 years (parts)
3 years (parts)
ALL RIGHTS RESERVED.