Return Policy - BIG ASS FANS Black Jack Guide D'installation

4. A service fee, parts replacement fee, and shipping charges may be imposed if any fan is returned for warranty
service that is missing components or that has been modified in any way or when we determine that no
warrantable failure occurred or defect exists. Such fees and charges will vary based upon the actual material
and labor costs necessary to replace missing or modified parts and to return the fan to its original factory
condition.

Return policy

Returns must be received within 90 days of shipment. The customer will be responsible for return freight charges.
A restocking fee of 25% for unopened boxes and 50% for opened boxes applies to all returns.
What is not covered (exclusions)?
1. Units purchased and used outside the USA and its territories and Canada.
2. Units purchased from any entity other than Big Ass Solutions or a Big Ass Solutions Authorized Dealer.
3. Units or components where the serial number or part number sticker has been removed or defaced.
4. Defects, malfunctions, failure or physical damage caused by unauthorized service/parts and improper installation,
adverse site conditions (including, but not limited to, excessive heat, dust or humidity, unstable electric service,
or any other unknown or unforeseen condition that affects the proper operation of the products), mishandling,
modifications, or damage while in your possession including failure to provide reasonable and necessary
maintenance, which shall include, but not be limited to:
a. Failure to follow the required installation procedures specified in the Big Ass Solutions-supplied Installation
Manual and in all other documentation supplied with the fans and related equipment;
b. Failure to follow all relevant codes and ordinances including, but not limited to, the National Electric Code
and state and local building codes;
c. Failure to follow electrical engineering industry standards regarding the approved method of installing solid-
state electrical equipment having the characteristics of the fan, the fan control, and their related components,
even if such standards are not specifically referenced in any instructions or literature supplied by Big Ass
Solutions; and
d. Failure to use properly all installation and mounting hardware supplied by Big Ass Solutions.
ATTENTION: Under no circumstances will Big Ass Solutions be responsible for remedial work necessary to
correct installation procedures by others that do not conform to those established by the instructions, codes,
and standards described under items 4.a through 4.d above.
e. Any modification or alteration of, or adjustment to the fans, fan control, and/or mounting and installation
hardware and/or any disassembly of the major components of the fans and fan controls for any purpose
whatsoever, including any attempt to diagnose and/or repair any problem, without prior written authorization
from Big Ass Solutions' Technical Support Department;
f. Misuse, abuse, accidents, unreasonable use, or Acts of God;
g. Incorrect electric current, voltage, or supply;
h. Failure to use fan controls supplied by Big Ass Solutions unless:
i. Big Ass Solutions' Technical Support Department has provided written permission prior to installation; and
ii. The fan controls are built, operated, and maintained according to specifications provided to and approved
by Big Ass Solutions' Technical Support Department.
i. Failure to perform periodic maintenance as detailed in the Big Ass Solutions-supplied Installation Manual.
5. Consequential or incidental damages sustained by any person, entity, or structure as a result of any breach of
these warranties, except where such damages may not be excluded by law.
6. Claims made for products that have not been paid for in full.
7. Damage caused by premises structural defects, structural movement or settlement, exposure to chemicals, salt
water, acid rain or other corrosive elements, excessive humidity, and/or wind.
8. Normal changes to the finish caused by ordinary use or damage to non-factory applied finishes.
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