Warranty Policy; Warranty Period - BIG ASS FANS 4900 Manuel D'installation

Congratulations on your purchase of a Big Ass Fan! We are delighted that you have chosen our product to
improve the quality of your indoor or outdoor environment, and hope you'll have much pleasure using the fan for
years to come.

Warranty period

Item
Hub and airfoils
Motor, gearbox, and controller
All other fan components
What is covered?
This Warranty covers any defects in materials or workmanship under normal use and maintenance that
adversely affect the ability of the fan to operate properly when the product is installed correctly according to
Big Ass Fans' written installation instructions by a state qualified or licensed electrical contractor and operated
pursuant to these instructions, and when such fans are purchased directly from Big Ass Fans or a Big Ass Fans
Authorized Dealer. This Limited Warranty is subject to all provisions, conditions, limitations, and exclusions
described within this document. This warranty is limited solely to products purchased directly from the Big Ass
Fans family of companies or from one of its authorized dealers. Under no circumstances will warranty coverage
extend to products purchased through eBay, craigslist, or other internet auction or internet-based retail sites.
Who is covered?
This Warranty extends to the original purchaser and subsequent owners, but only while the fan remains at the
site of the original installation. This Warranty extends through the first installation of the fan and terminates if the
fan is moved or reinstalled at a new location.
When does the Warranty Period begin?
The Warranty Period commences on the date the product is installed, or 15 days following shipment of
the product, whichever date is earlier. To obtain warranty service, the customer will be required to provide
documentation verifying the date the product was installed.
What will Big Ass Fans do?
1. During the Warranty Period, Big Ass Fans will, at its option:
a. Repair or replace the affected components of any defective product;
b. Repair or replace the defective product; or
c. Refund the price you paid for the product upon return of the product to Big Ass Fans, shipping and
insurance prepaid.
What are the steps required to obtain Warranty service?
1. If the fan is operating, immediately turn off the fan.
2. Contact Big Ass Fans' Technical Support Department as soon after the issue is discovered as possible by:
a. Calling 855-490-3048; or
b. Emailing retail.help@bigassfans.com
Technical Support is open from 8:00 a.m. to 5:00 p.m. Eastern Time, Monday–Friday, excluding major
holidays. Every effort will be made to respond to all Technical Support requests within 24 hours of receipt.

WARRANTY POLICY

Period of coverage
Lifetime (parts)
1 year (parts)
1 year (parts)
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