Troubleshooting - Whirlpool WEG745H0FS Mode D'emploi

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First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a

service call, refer to the warranty, or visit http://www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca.

In the U.S.A.:

Whirlpool Brand Home Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Problem

Possible Causes and/or Solutions

Nothing will operate

Power supply cord is unplugged: Plug into a grounded 3 prong outlet.

ENERGY SAVE is active and the display is blank: Press any keypad on the control to display the time of

day. See the "Electronic Oven Controls" section for more information.

Household fuse is blown or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker. If

the problem continues, call an electrician.

Main or regulator gas shutoff valve is in the OFF position: See the Installation Instructions.

The range is improperly connected to the gas supply: Contact a trained repair specialist, or see

Installation Instructions.

Surface burners

The control knob is not set correctly: Push in knob before turning to a setting.

will not operate

Air in the gas lines: If this is the first time the surface burners have been used, turn on any one of the

surface burner knobs to release air from the gas lines.

Clogged burner ports: See "Sealed Surface Burners" section.

Surface burner

Clogged burner ports: See "Sealed Surface Burners" section.

flames are uneven,

Burner caps positioned improperly: See "Sealed Surface Burners" section.

yellow, and/or noisy

Range converted improperly: If Propane gas is being used, contact a service technician or see the

"Warranty" section for contact information.

Excessive heat

Cookware and flame are not matched: The cookware should be centered above the burner with the

around cookware

bottom sitting level on the grate. The flame should be adjusted so that it does not extend up the sides of

on cooktop

the pan.

Cooktop cooking

Improper cookware: Ideal cookware should have a flat bottom, straight sides, and a well-fitting lid, and the

results not

material should be of a medium-to-heavy thickness.

what expected

Control knob set to incorrect heat level: See "Cooktop" section.

Range is not level: Level the range. See the Installation Instructions.

Oven will not operate

Air in the gas lines: If this is the first time the oven has been used, turn on any one of the surface burner

knobs to release air from the gas lines.

Control is locked: Press and hold START for 3 seconds to unlock.

The range is in Demo mode: Demo mode will deactivate all oven elements. See "Demo Mode" in the

"Electronic Oven Controls" section.

Electronic oven control set incorrectly: See "Electronic Oven Controls" section.