BEFORE CALLING FOR SERVICE
Check the following list to be sure a service call is necessary. Reviewing additional information on items to check may
prevent an unneeded service call.
Problem
If nothing on the oven operates...
If the oven interior light does not work...
If oven will not cook...
If oven takes longer than normal to cook or
cooks too rapidly...
If the time of day clock does not always
keep correct time...
If food cooks unevenly...
If food is undercooked...
If food is over cooked...
If arcing (sparks) occur...
If the display shows a time counting down
but the oven is not cooking...
If you vent fan starts automatically...
TROUBLE SHOOTING
• check for a blown circuit fuse or a tripped main circuit breaker.
• check if oven is properly connected to electric circuit in house.
• check that controls are set properly.
• the light bulb is loose or defective.
• check that control panel was programmed correctly.
• check that door is firmly closed.
• check that Start Pad was touched.
• check that timer wasn't started instead of a cooking function.
• be sure the Power Level is programmed properly.
• check that the power cord is fully inserted into the outlet receptacle.
• be sure the oven is the only appliance on the electrical circuit.
• be sure food is evenly shaped.
• be sure food is completely defrosted before cooking.
• check placement of aluminum foil strips used to prevent
overcooking.
• check recipe to be sure all directions (amount, time, and power
levels) were correctly followed.
• be sure microwave oven is on a separate circuit.
• be sure food is completely defrosted before cooking.
• check recipe to be sure all directions (amount, power level, time, size
of dish) were followed.
• be sure microwavable dishes were used.
• be sure wire twist ties were not used.
• be sure oven was not operated when empty.
• make sure metal rack (if used) is properly installed on 4 supports.
• check that door is firmly closed.
• check that timer was not started instead of a cooking function.
• If the temperature gets too hot around the microwave oven, the fan in
the vent hood will automatically turn on at the LOW setting to cool the
oven. It may stay on up to an hour to cool the oven.
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Possible Causes