Inspecting the unit prior to installation is the responsibility of the installer or building contractor who acts on behalf of the user. they are responsible for
ensuring the unit is free of defect or damage. Notices are placed on and in the unit and on the shipping carton advising the installer of this responsibil-
ity. In the event of a problem, the unit must not be installed. the Company is not responsible for failures or damage that could have been discovered,
repaired, or avoided by proper inspection and testing (including proper water testing) prior to installation.
Damage occurring in transit is the responsibility of the carrier. the user or installer MUSt open the crate and inspect the unit for damage when it is
delivered. If damage is discovered, it must be reported immediately to the seller and the carrier in writing, and an inspection requested. Failure of the
carrier to respond should be reported to the seller and the carrier. Your freight claims should be filed promptly thereafter.
It is the responsibility of the installer, building contractor, or user to provide access for service. the Company is not responsible for any costs relating
to obtaining access for repair. the user shall bear such costs and, if appropriate, must seek recovery from the installer.
Damage occurring to the unit during installation is the responsibility of the installer and/or building contractor and damage occurring thereafter is the
responsibility of the user.
Failure of any optional equipment is the sole responsibility of the equipment manufacturer except as provided above and shall not extend to or apply to
any replacement parts for the options and accessories. any replacement parts shall be covered by the original equipment manufacturer.
the Distributor or Dealer is responsible for knowing local code requirements and notifying the installing contractor and/or user of these requirements at
the time of purchase. the Company is not responsible for costs to modify any product to obtain any code approval, such as city, county, or state building
codes in U.S.a. or municipal or provincial codes in Canada.
For the customer's benefit, the Company maintains a list of independent service personnel to perform required warranty service repairs. Such firms are
not agents or representatives of the Company and cannot bind the Company by words or conduct.
the Company will provide the warranty service described above when the following conditions have been met: the failure is of the nature or type covered
by the warranty; the user has informed an authorized Jacuzzi Whirlpool Bath Service agent or Warranty Service Department Representative of the nature
of the problem during the warranty period; conclusive evidence (e.g., proof of purchase or installation) is provided to the foregoing by the user proving
that the failure occurred or was discovered within the warranty period; an authorized independent service person or Company representative has been
permitted to inspect the unit during regular business hours within a reasonable time after the problem was reported by the user.
In order to obtain warranty service, contact the nearest Jacuzzi Whirlpool Bath Authorized Service Agent (http://www.jacuzzi.com/trade/bath_product_
support/repairs/) for listing. Describe the problem. the authorized Service agent will inspect the unit and provide the required warranty service.
If you are unable to contact a Jacuzzi Whirlpool Bath authorized Service agent, call or write:
to obtain warranty replacement for factory-installed components for Company supplied options and accessories manufactured and supplied by the Com-
pany, call or write the above. Provide a description of the problem and proof of purchase. you will be instructed how to obtain replacements and where
to return, at your expense, the failed component(s), option(s), or accessory(ies).
all replacement parts, equipment, and repairs shall assume the remaining warranty period of the part(s) replaced.
the Company's warranty obligation shall be discharged upon tender of replacement or repair. the customer's refusal to accept the tender terminates the
Company's warranty obligation.
RESPONSIBILITIES OF OTHERS
WARRANTY SERVICE
Jacuzzi Whirlpool Bath
Warranty Service Department
14801 Quorum Dr., Suite 400,
Dallas, TX 75254
Call: 1-(800) 288-4002