Troubleshooting
Problem
Ice machine does not cycle
into harvest mode.
Ice quality is poor
(soft or not clear).
Ice machine produces
shallow or incomplete
cubes, or the ice fill pattern
on the evaporator is
incomplete.
38
Possible Cause
The six-minute freeze time
lock-in has not expired yet.
Ice thickness float switch is
dirty.
Ice thickness float switch wire
is disconnected.
Ice thickness float switch is
out of adjustment.
Uneven ice fill (thin at top of
evaporator).
Poor incoming water quality. Contact a qualified service
Water filtration is poor.
Ice machine is dirty.
Water softener is working
improperly (if applicable).
Ice thickness float switch is
out of adjustment.
Water trough level is too high
or too low.
Water filtration is poor.
Hot incoming water.
Incorrect incoming water
pressure.
Ice machine is not level.
To Correct
Wait for freeze lock-in to
expire.
Clean and sanitize the ice
machine.
Connect the wire.
Adjust the ice thickness float
switch.
See "Shallow or Incomplete
Cubes".
company to test the quality
of the incoming water and
make appropriate filter
recommendations.
Replace the filter.
Clean and sanitize the ice
machine.
Repair the water softener.
Adjust the ice thickness float
switch.
Check the water level and
adjust if required.
Replace the filter.
Connect the ice machine to a
cold water supply.
Water pressure must be 20-80
psi (137.9 - 551.5 kPa).
Level the ice machine.
Part Number: 000014142 Rev 02 5/17
Section 5