Troubleshooting Guide - hestan KRT304-NG Manuel D'utilisation Et D'entretien

TROUBLESHOOTING GUIDE

SYMPTOM
Rangetop does not operate
(no knob lights, no
sparking).
Burner will not light.
Burner will not stay lit.
Burner not working well /
lazy or yellow flame.
Gas Odor.
POSSIBLE CAUSE
Power cord not plugged in, or no power
to receptacle, or breaker tripped.
Gas supply not on / shutoff valve closed.
Power cord not plugged in, or no power
to receptacle, or breaker tripped.
Burner ports near igniter, or igniter itself is
obstructed or dirty.
Burner head not installed correctly on
base.
Defective or clogged burner valve.
Incorrect orifice or clogged orifice.
Igniter defective (not sparking).
Low gas pressure to unit.
Defective regulator or regulator installed
improperly.
Burner ports obstructed or dirty.
Vent plugged on regulator or regulator
installed improperly.
Low gas pressure.
Burner ports are obstructed or dirty.
Poor combustion, air-fuel mixture not
adjusted properly.
Gas pressure incorrect / incorrect
regulator.
Orifice sized incorrectly for gas type.
Burner went out or did not light.
Burner head not installed correctly on
base.
Burner ports obstructed or dirty.
Loose or broken gas line.
Ruptured pressure regulator.
Poor combustion, air-fuel mixture not
adjusted properly.
SOLUTION
Check breaker. Call for service for
other issues.
Check shutoff valve.
Check breaker. Call for service for
other issues.
Clean burner ports / igniter.
Check burner head installation.
Call for service.
Clean burner ports / igniter.
Call for service.
Clean burner ports / igniter.
Call for service.
Relight burner.
Check burner head installation.
Clean burner ports / igniter.
Turn shutoff valve to off position
and call for service.
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