Customer Service - Thermador DWHD410JFM Guide D'utilisation Et D'entretien

Problem
Dishwasher not fill- 1. Restriction in the water supply system
ing with water 2. Previous wash cycle was not completed
3. Delay start is active
4. Household water supply is off
Water leaks 1. Suds
2. Door seal could be pulled away from track
3. Condensation vent is blocked
4. Improper installation
Tub stains 1. Stains on the dishwasher interior are due to water
hardness
2. Silverware in contact with tub
Streaks on glass- 1. Incorrect rinse aid setting
ware or residue on
the dishes
Fascia panel discol- 1. Abrasive cleaner used
ored or marked
Noise during wash 1. Dishes may not be arranged properly
cycle
Detergent dis- 1. Improper operation of detergent cover
penser cover will 2. Previous cycle has not been finished or reset or cycle
not shut has been interrupted
Unable to select 1. Previous cycle has not finished
desired cycle

Customer Service

Your Thermador® dishwasher requires no special care other than that described in the Care and Maintenance section of
this manual. If you are having a problem with your dishwasher, before calling for service please refer to the Self Help sec-
tion of the manual. If service is necessary, contact your dealer or installer or an authorized service center. Do not attempt to
repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty.
If you are having a problem with your Thermador® dishwasher and are not pleased with the service you have received,
please take the following steps until the problem is corrected to your satisfaction:
Call us at 1-800-735-4328
1
Contact Customer Service from our web site: www.thermador.com (USA) or www.thermador.ca (Canada)
2
Contact your installer or the Thermador® Authorized Service Contractor in your area.
3
Please be sure to include your model information as well as an explanation of the problem and the date it started. You will
find the model and serial number information on the label located on the edge of the dishwasher door. Please make a
copy of your invoice and keep it with this manual. The customer must show proof of purchase to obtain warranty service.
14
Cause
Thermador
1. Ensure that the water supply valve (typically located under kitchen
sink) is open and check that the water supply line has no kinks or clogs
2. Refer to the "Operating the Dishwasher" (page 11) section of the
manual
3. Cancel the delay start or wait until delay start time completes
4. Turn household water supply on
1. Wrong type of detergent results in suds and leaks - use only dish-
washer detergents. If suds still persist, add one tablespoon of vegeta-
ble oil at the bottom of the dishwasher and run the desired cycle.
2. Ensure the door seal is in the track
3. Ensure that condensation vent is not blocked
4. Have proper installation verified by qualified personnel (water sup-
ply, drain system, leveling, plumbing)
1. Concentrated lemon juice can reduce the build up of hard water
stains. Run a Regular cycle until it flushes and interrupt the cycle and
then place an 8oz. cup of the concentrated lemon solution on the top
rack and finish the cycle. this can be done periodically to avoid build up
2. Ensure that silverware does not make contact with the tub while run-
ning a cycle
1. Depending on the hardness of water, adjust the rinse aid dispenser.
Refer to "Adding Detergent and Rinse Aid" (page 9) section in the
manual
1. Use mild detergents with soft damp cloth
1. Water circulation sound is normal, but if you suspect items are bang-
ing into each other or into the spray arms, refer to the "Loading the
Dishwasher" (page 6) section of the manual for optimal arrangement
1. Refer to "Adding Detergent and Rinse Aid" (page 9) section of the
manual for instructions on opening and closing the dispenser
2. Refer to the "Operating the Dishwasher" (page 11) section of the
manual
1. Refer to the "Operating the Dishwasher" (page 11) section of the
manual
1-800-735-4328 Thermador
Action