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These appliances are built to the very highest of standards. There are no user serviceable parts. If the appliance fails to
operate, follow these steps:
1.
Check the instructions have been followed correctly.
2.
Check that the fuse has not blown.
3.
Check that the mains supply is functional.
If you need to contact Customer Service (UK Freephone Customer Service Helpline 0800 052 3615), please collect the
following information before reporting problems:
•
Router make and model
•
ISP – Internet Service Provider
•
Phone(s) and iOS version(s)
•
Approximate distance of router from hardware
•
Model number and/or UPC code of your Smart Appliance
•
Other devices in the home using Wi-Fi
•
The steps to reproduce the error, noting which network the iOS device is on
•
Issue observed
•
Expected outcome
If the appliance will still not operate, return the appliance to the place it was purchased for a replacement. To return the
appliance to the Customer Service Department, follow the steps below:
1.
Pack it carefully (preferably in the original carton). Ensure the unit is clean.
2.
Enclose your name and address and quote the model number on all correspondence.
3.
Give the reason why you are returning it.
4.
If within the guarantee period, state when and where it was purchased and include proof of purchase (e.g. till receipt).
5.
Send it to our Customer Service Department at the address below:
Customer Service Department
Jarden Consumer Solutions (Europe) Limited
Middleton Road, Royton, Oldham
OL2 5LN, UK.
Telephone: 0161 621 6900 Fax: 0161 626 0391
e-mail: enquiriesEurope@jardencs.com
RADIO EQUIPMENT DIRECTIVE 2014/53/EU
Hereby, Jarden Consumer Solutions (Europe) Limited declares that the radio equipment type Class 1 transmitter/receiver
is in compliance with the Directive 2014/53/EU. The full text of the EU declaration of conformity, and the network standby
power consumption, is available at the following internet address www.crockpot.co.uk.
AFTER SALES SERVICE
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