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however, require the provision of physical copies of the source code. In
this case, you may obtain a copy of the source codes by contacting us as
well via copyrequest@indexa.de. A nominal fee (i.e., the cost of
physically performing the source distribution) will be charged for this
service.
Note:
your copy of this product may not contain code covered by one or
more of the licenses listed here, depending on the exact product and
version you choose.
The corresponding license texts can be found at the end of the manual.
v1.0
23. Trouble shooting
Problem
Empty screen
Unstable image
Image too brightness
A whistling sound can be heard
No sound
Dark monitor image during twilight /
darkness
The monitor image displays a bright back-
ground, however the visitor is displayed
dark
Tamper alarm has been triggered
The batteries in the door intercom go flat very
quickly
The camera image cannot be switched on
manually
34 - GB
Cause
Outdoor station has no power
The devices are not paired with each other
Outdoor station is too far apart
Wireless connection is blocked
Interference with wireless signal
Strong light source in camera view
Overexposure due to strong light source
It is produced by acoustic feedbackg
The volume on the mobile unit / door intercom is too
low or is switched off
The outdoor station requires additional lighting to be
able to display a good image
There is too much backlighting in the background
Door intercom with power supply has been removed
from the protective cover
Door intercom (operated with batteries) is in energy
consumption mode
Door intercom (operated with batteries) is in energy-
saving mode
Remedy
Check the mains adapter, cable connections and batteries
See chapter 13.2
Reduce the distance between the devices
Remove large objects or change the location of the stations
Remove sources of interference from the devices, note the
information about "wireless range" in section 7 here
Relocate the outdoor station
Relocate the outdoor station
Place the stations further apart
Reduce the volume on the indoor station
Adjust the volume / ring duration for the mobile unit / door
intercom as necessary on the menu of the mobile unit
Install additional lighting
Install additional lighting or change the location of the
outdoor station
To switch off the tamper alarm, press the on/off button
[8]or the talk button
[1] on the mobile unit.
Switch the door intercom to energy-saving mode (see note
under section 11.2)
Switch the door intercom to energy consumption mode (see
note under secrion 11.2, Note: the batteries will go flat very
quickly)
Paul-Böhringer-Str. 3
Indexa GmbH
74229 Oedheim
Germany
www.indexa.de
Subject to change
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