Problem
Possible cause
Coffee is cold.
Cups not prewarmed.
Machine is not pre
warmed.
GB
Brewing temperature is
too low.
Water is pooled
The drip tray is filled with
under the espres-
water.
so machine.
The espresso machine is
faulty.
The espresso
The ground coffee was
tastes sour.
stored in a warm, humid
room for extended
periods of time and is
spoiled.
The steam fails to
The steam button has
steam the milk.
not been pressed / is still
blinking.
The milk jug is too big
or the jug shape is
unsuitable.
You have used milk with
less than 3.3% of milk
protein.
144
Solution
Prewarm cups with warm water.
Let water run through the appliance with
the inserted portafilter (with filter but
without ground coffee) before extracting
the first coffee to warm up all appliance
parts.
Change brewing temperature.
Empty and clean drip tray.
Contact Solis service center.
Always use freshly ground coffee and
store the unopened packs in a cool, dry
room. After opening, reseal the pack as
airtighly as possible.
The machine is only able to produce
steam after reaching its operating tem
perature. The steam function is active,
if the steam button lights up white
constantly while the coffee buttons
and
are simultaneously turned off.
The steam / hot water control has to be
turned on to the maximum position.
Always use a tall, slim container ideally
made from stainless steel.
Use milk with more than 3.3% of milk
protein.
Problem
Possible cause
Not producing
Steam function was used
steam.
for more than 2 minutes.
Steam / hot water wand
is clogged.
Water tank is empty.
Steam button was not
pressed / steam / hot
water control was not
turned on.
The espresso machine is
faulty.
Hot water func-
Water tank is empty.
tion is not work-
Preheating phase was
ing.
not completed.
Steam / hot water control
is not turned on.
Hot water function was
used for more than 2
minutes consecutively.
The espresso machine is
faulty.
Coffee is dripping
Too much coffee in the
out of the rim of
filter.
the portafilter.
Coffee ground is sticking
to the sealing ring of the
brewing head.
Pods has the handling
paper out of the pod
filter.
Portafilter is not com
pletely closed.
The espresso machine is
faulty.
Should none of the above-stated reasons apply, please refer to Solis or an authorised
Solis service center.
Solution
Turn steam / hot water control off for at
least 1 minute.
Clean the steam / hot water wand and
steaming nozzle.
Fill the water tank.
Press the steam button and wait until
it stops blinking. Turn the steam / hot
water control to the maximum position.
Contact Solis service center.
Fill the water tank.
Wait until the 1 and 2 cup buttons are
lighting up constantly.
Turn the steam / hot water control to
the maximum position.
Turn steam/hot water control off for at
least 1 minute.
Contact Solis service center.
Make sure to use the correct amount of
coffee.
Turn off the machine, wait until it has
cooled down and then clean the filter,
the portafilter and the brewing head
with its sealing ring.
Place the pod with handling paper
completely in the filter.
Insert the portafilter and turn the handle
to the right until you feel some resist
ance.
Contact Solis service center.
145
GB