The Hülsta Guarantee Services - Hülsta PREMIUM Mode D'emploi

Continue with the troubleshooting.
If the bed system still does not work properly or there is damage to
cables or plugs, please contact the hülsta customer service.
Please note:
Spare parts within the warranty period will be sent by post free of charge
if they are plug-in components (hand switch, hand transmitter, power
supply unit, cable). Extensive malfunctions, which are determined after
the source of the fault has been identified, will be remedied by hülsta
service staff.
In principle, it is not necessary to replace the entire motor-driven base
frame due to the technical design. Parts deliveries and services after
the warranty period are subject to a charge.
Troubleshooting and fault rectification must only be carried out by a
skilled person who has completed training as an electrician or has an
equivalent qualification.
Identification of the source of the error
Proceed as follows:
Press the drive function of the hand-held transmitter/hand switch:
Head/back section
Motor noise audible?
Drive function available?
Leg/Thigh section
Motor noise audible?
Drive function available?
Yes/No/Yes/Yes
Yes/No/Yes/No
Yes/Yes/Yes/No
No/No/Yes/Yes
Yes/Yes/No/No
No/No/No/No
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Yes No
Yes No
Yes No
Yes No
contact customer service
contact customer service
contact customer service
Function of the hand switch most probably
disrupted
If you have two bed systems, replace one
handset for testing. You will receive a new hand
switch/transmitter for replacement.
Check steps 1,2,3,4,5 again; hand switch/
transmitter is disrupted. If you have two bed
systems, replace one handset for testing. You
will receive a new hand switch/transmitter for
replacement.
7. The hülsta guarantee services
The components of a hülsta motor-driven base frame are perfectly
balanced in terms of material, design and function. Please note the
combination recommendations in our sales documents. Proper use,
operation, care and the creation of a healthy sleeping environment lay
the foundation for many years of functional reliability (see operation
and care). hülsta is not liable for any advice errors given by the retailer.
The contact for warranty services is always the hülsta retailer where
you purchased the product. These are the services available under the
conditions described above:
Guarantee – service – possible costs:
BASE FRAMES
12 years guarantee on all frame components incl. slats.
3 years guarantee on all drive components.
hülsta is not liable for any secondary damage.
A fault must be reported in detail to make a guarantee claim. Please
contact your hülsta retailer showing this guarantee passport as
well as the original invoice. Without this documentation, guarantee
claims cannot be made. If the fault is recognised, it is a case of a
guarantee claim within the guarantee period. If the fault is subject
to verification at the factory, the analysis by the factory will decide
whether or not this is a valid guarantee claim.
The guarantee claim:
The start of the guarantee is the invoice date from your retailer.
The hülsta guarantee covers all material and manufacturing defects.
Damage that has occurred due to inappropriate handling or normal
wear and tear is not covered by the guarantee. hülsta is not liable for
incorrect advice given by a third party. In the event of a guarantee
claim, we reserve the right to either repair or replace the product.
If a repair or replacement of the respective model in no longer possible,
we reserve the right to supply a comparable product. A guarantee
claim will not interrupt or extend the guarantee period.
If the claimed fault of the product is not subsequently confirmed in the
analysis at the factory, the process will be treated as a service case
against charge.
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