Guarantee/Customer Service - Zanussi ZTE270 Notice D'utilisation

125987721_EN.qxp 2007-07-02

Guarantee/Customer Service

Belgium
DECLARATION OF GUARANTEE TERMS.
Our appliances are produced with the great-
est of care. However, a defect may still occur.
Our consumer services department will repair
this upon request, either during or after the
guarantee period. The service life of the
appliance will not, however, be reduced as a
result.
This declaration of guarantee terms is based
on European Union Directive 99/44/EC and
the provisions of the Civil Code. The statutory
rights that the consumer has under this legis-
lation are not affected by this declaration of
guarantee terms. This declaration does not
affect the vendor's statutory warranty to the
end user. The appliance is guaranteed within
the context of and in adherence with the fol-
lowing terms:
1.In accordance with provisions laid down in
paragraphs 2 to 15, we will remedy free of
charge any defect that occurs within 24
months from the date the appliance is deliv-
ered to the first end user. These guarantee
terms do not apply in the event of use for
professional or equivalent purposes.
2.Performing the guarantee means that the
appliance is returned to the condition it was
in before the defect occurred. Defective
parts are replaced or repaired. Parts
replaced free of charge become our proper-
ty.
3.So as to avoid more severe damage, the
defect must be brought to our attention
immediately.
4.Applying the guarantee is subject to the
consumer providing proof of purchase
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showing the purchase and/or delivery date.
5.The guarantee will not apply if damage
caused to delicate parts, such as glass (vit-
reous ceramic), synthetic materials and rub-
ber, is the result of inappropriate use.
6.The guarantee cannot be called on for
minor faults that do not affect the value or
the overall reliability of the appliance.
7. The statutory warranty does not apply
when defects are caused by:
–a chemical or electrochemical reaction
caused by water,
–abnormal environmental conditions in
general,
– unsuitable operating conditions,
– contact with harsh substances.
8. The guarantee does not apply to defects
due to transport which have occurred out-
side of our responsibility. Nor will the guar-
antee cover those caused by inadequate
installation or assembly, lack of mainte-
nance or failure to respect the assembly
instructions or directions for use.
9. Defects that result from repairs or meas-
ures carried out by people who are not
qualified or expert or defects that result
from the addition of non-original acces-
sories or spare parts are not covered by the
guarantee.
10.Appliances that are easy to transport may
be delivered or sent to the consumer serv-
ices department. Home repairs are only
anticipated for bulky appliances or built-in
appliances.
11.If the appliances are built-in, built-under,
fixed or suspended in such a way that
removing and replacing them in the place
where they are fitted takes more than half
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