Step 6: Reassemble Vess; Contacting Technical Support; Technical Support Services - Promise Technology Vess A2600 Guide De Démarrage Rapide

Figure 34: Insert PCIe card
Open PCIe
bracket guard

Step 6: Reassemble Vess

With the riser card and PCIe cards in place, return the fan module into position and secure it with the fan
module screws.
The controller module can now be returned to the Vess chassis. Insert the module into the chassis and push it
into position, then use the lever to complete the insertion so that the module is firmly seated in the Vess
chassis. Tighten the lever screw.

Contacting Technical Support

PROMISE Technical Support provides several support options for PROMISE users to access information and
updates. We encourage you to use one of our electronic services, which provide product information updates
for the most efficient service and support.
If you decide to contact us, please have the following information available:

Product model and serial number

BIOS, firmware and driver version numbers

A description of the problem or situation

System configuration information, including: motherboard and CPU type, hard drive models,
SAS/SATA/ATA/ATAPI drives & devices, and other controllers.

Technical Support Services

PROMISE Online. Website
E-mail Support
Australia/New Zealand +61 7 3191 7489
The Netherlands +31 0 40 235 2600
Shanghai, China +86 21 6249 4192, .4193, or 4199
PCIe anchor screw
http://www.promise.com/support/support_eng.asp
(technical documents, drivers, utilities, etc.)
Phone Support:
United States +1 408 228 1400 option 4
Germany +49 (0) 2 31 56 76 48 - 0
Italy +39 0 6 367 126 26
Japan +81-3-6801-8064
Taiwan +886 3 578 0002
Beijing, China +86 10 8857 8085 or 8095
Singapore +65-3158-4344
Vess A2600 Quick Installation Guide
PCIe card slot
PCIe card
e-Support On-Line
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