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Information on disposal | Customer service | Warranty
Information on disposal
• Packaging
The packaging protects the vacuum cleaner from damage in transit. It is made of environmentally friendly
materials and is therefore recyclable. Dispose of any packaging material you no longer need at your local
recycling centre.
• Disposing of cleaning agent
To dispose of cleaning agents, cleaning agent residue or waste water containing cleaning agent, see the
product data sheet of the cleaning agent manufacturer.
• Used appliances
If your THOMAS PET & FAMILY has reached the end of its service life, take it to your dealer or a recycling
centre for disposal. It still contains valuable recyclable materials. For the current disposal options, please ask
your dealer or local authorities.
Customer service
Ask you dealer for the THOMAS customer service centre in your area.
Please also provide the information on the nameplate of your THOMAS PET & FAMILY.
To maintain the safety of the appliance, only have repairs, particularly those on live components, performed by
qualified electricians.
In the event of a malfunction, consult your specialist dealer or contact the factory customer service directly.
Technical data
Type designation:
788/M
Power supply:
230 V, 50 Hz
Power consumption:
Rated Power: 1400 W
max. 1700 W
Power cord length:
approx. 8 m
Appliance dimensions (L×W×H):
(486×318×306 mm)
Appliance weight, empty:
approx. 8 kg
Capacity of fresh water tank:
1.8 litres
Waste water tank capacity:
1.9 litres
Electronic float switch shut-off with REED sensor
Infinitely variable power setting with soft-touch function switch (Touchtronic)
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Warranty
Independently of the warranty obligations of the dealer arising from the sales contract, we offer the following
guarantee on the appliance according to the conditions below:
1. The warranty period is 24 months from the day of delivery to the first end user. This period is limited to
12 months for commercial use or equivalent operational demands. To pursue a claim, proof of purchase
must be submitted.
2. Within the warranty period we will rectify all substantial, verifiable functional inadequacies due to faulty
design or material defects by either repairing the defective parts or replacing them at our discretion; the
exchanged parts then become our property. The guarantee does not extend to easily broken parts such
as glass, plastic, lights. Defects must be reported to us immediately upon detection within the warranty
period. During the warranty period, the cost of labour and of spare parts needed to rectify the malfunc-
tions will not be billed. In the case of unwarranted claims against our customer service centre, the costs
incurred will be charged to the customer. Repair work at the customer's location or installation site can
only be requested in the case of large appliances. Other appliances must be sent to our nearest customer
service centre, authorised repair shop, or to the factory.
3. There is no warranty obligation in the case of minor deviations from product specifications which do not
affect the value or usability of the product caused by chemical or electro-chemical effects, or by water,
or damage generally resulting from abnormal ambient conditions. In addition, no warranty claims are
accepted for damage resulting from normal wear and tear, or from non-observance of the user manual or
inappropriate use.
4. Any claim under warranty is also void if persons not authorised by us undertake any modifications or
repairs to the appliance.
5. Warranty services neither extend nor renew the warranty period for the appliance or any installed
replacement parts: the warranty period for installed replacement parts ends along with the warranty
period for the entire appliance.
6. Additional or other claims, particularly those for compensation for damage caused outside of the appli-
ance – providing there is no legally stipulated liability for this – are excluded.
We also offer you our customer service beyond the expiry of your warranty period. Please consult your dealer or
contact our customer service department directly.
Subject to technical modifications.
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