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21.0 WARRANTY
Napoleon products are designed with superior components and materials, assembled by trained craftsmen who take great pride in their work. The complete appliance is again
thoroughly inspected by a qualifi ed technician before packaging to ensure that you, the customer, receives the quality product that you expect from Napoleon.
NAPOLEON GAS FURNACE PRESIDENT'S EXTENDED WARRANTY
This heating unit is warranted by Wolf Steel Ltd. ("Napoleon") to be free from
defects in materials and workmanship under normal use and maintenance.
LIMITED WARRANTY (Not Registered)
LIMITED WARRANTY (Not Registered)
If not registered within 60 days, the HEAT EXCHANGER is warranted for a
If not registered within 60 days, the HEAT EXCHANGER is warranted for a
period of 15 YEARS (pro rated), and all remaining parts are warranted for
period of 15 YEARS (pro rated), and all remaining parts are warranted for
a period of 3 YEARS, all other limitations apply.
a period of 3 YEARS, all other limitations apply.
With respect to the heat exchanger, Napoleon at its discretion, after 5
With respect to the heat exchanger, Napoleon at its discretion, after 5
years may choose to provide a credit towards a replacement Napoleon
years may choose to provide a credit towards a replacement Napoleon
gas furnace.
gas furnace.
PRESIDENT'S LIMITED WARRANTY (Registered)
PRESIDENT'S LIMITED WARRANTY (Registered)
If registered within 60 days, the HEAT EXCHANGER is warranted for a
If registered within 60 days, the HEAT EXCHANGER is warranted for a
period of 15 YEARS (pro rated), and all remaining parts are warranted for
period of 15 YEARS (pro rated), and all remaining parts are warranted for
a period of 4 YEARS, all other limitations apply.
a period of 4 YEARS, all other limitations apply.
PRESIDENT'S EXTENDED WARRANTY (Purchased)
PRESIDENT'S EXTENDED WARRANTY (Purchased)
To the original registered owner and his or her spouse ("owner"), the
To the original registered owner and his or her spouse ("owner"), the
HEAT EXCHANGER* is warranted for 20 YEARS or so long as the
HEAT EXCHANGER* is warranted for 20 YEARS or so long as the
owner owns the home in which the unit was originally installed, and all
owner owns the home in which the unit was originally installed, and all
remaining parts are warranted for a period of 10 YEARS, except as
remaining parts are warranted for a period of 10 YEARS, except as
provided below. These warranties apply only if:
provided below. These warranties apply only if:
• The unit is installed in an owner-occupied, primary single family
• The unit is installed in an owner-occupied, primary single family
residence, and
residence, and
• The unit is properly registered with Napoleon online within 36 months
• The unit is properly registered with Napoleon online within 36 months
after the original installation. To register, call 1-866-820-8686, or
after the original installation. To register, call 1-866-820-8686, or
go to www.napoleon.com. Some states and provinces do not allow
go to www.napoleon.com
p
limitations on how long an implied limited warranty lasts or do not
limitations on how long an implied limited warranty lasts or do not
allow the exclusion or limition of incidental or consequential damages,
allow the exclusion or limition of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. This limited
so the above limitation or exclusion may not apply to you. This limited
warranty gives you specifi c legal rights, and you may also have other
warranty gives you specifi c legal rights, and you may also have other
rights which vary by jurisdiction.
rights which vary by jurisdiction.
With respect to the Heat Exchanger, if the heat exchanger fails within the
With respect to the Heat Exchanger, if the heat exchanger fails within the
fi rst 10 years, Napoleon will, at its discretion, provide a new equivalent
fi rst 10 years, Napoleon will, at its discretion, provide a new equivalent
heat exchanger. After the 10 years, Napoleon may choose to credit its
heat exchanger. After the 10 years, Napoleon may choose to credit its
p
prorated wholesale value towards a replacement Heat Exchanger.
prorated wholesale value towards a replacement Heat Exchanger.
Proof of purchase will be required. Replacements are subject to review and
verifi cation by a Napoleon representative.
Warranty ceases to exist if the unit is removed from the location where it was
originally installed.
This limited warranty will not apply unless the gas furnace is: (1) installed by
a licensed or qualifi ed HVAC technician, (2) installed in accordance with the
manufacturer's recommendations in its Installation and Operation Manual,
and (3) in compliance with all industry standards, national, provincial/state,
and local codes.
Regardless of time of registration, the warranty period begins on the date of
the original installation. Where a product is installed in a newly constructed
home; the date of installation is the date the homeowner takes possession of
the home from the builder. If that date cannot be verifi ed, the warranty period
begins three months after the month of manufacture (indicated by the fi rst four
digits of the serial number.
As its only responsibility, and your only remedy, Napoleon will furnish a
replacement part, without charge for the part only, to replace any part that is
found to be defective due to workmanship or materials under normal use and
* "Heat Exchanger" means the primary combustion heat exchanger for the gas furnace and the secondary or tertiary heat exchanger. The plastic front manifold condensate
collector attached to the secondary or tertiary heat exchanger is not considered part of the heat exchanger.
FOR HOMEOWNERS FUTURE REFERENCE
Model and Serial Number
(Serial number located on inside bottom door)
Installation Date
For further information about this warranty, contact Napoleon Customer Solutions Department at 866-820-8686,
email hvac@napoleonproducts.com, or by mail to
www.napoleon.com
OR
OR
. Some states and provinces do not allow
p
g
maintenance.
To make a warranty claim, the defective part must be returned to a
Napoleon heating and air conditioning products dealer/distributor by
a certifi ed or licensed contractor. Any part replaced pursuant to this
warranty is warranted only for the unexpired portion of the warranty
term applying to the original part.
These warranties do not apply to labour, freight, or any other cost
associated with the service, repair or operation of the unit, and
diagnostic costs.
Napoleon is not responsible for:
1.
Cost or expenses incurred as a consequence of a faulty
installation or application.
2.
Damage or repairs required as a consequence of faulty
installation or application.
3.
Damages, defects or failures caused by installation that is not
performed in compliance with all applicable federal, provincial,
state laws or regulations, and Installation Operating Manual.
4.
Damage as a result of vandalism, freight damage, fl oods,
fi res, winds, lightning, and accidents, or any acts of nature.
Atmospheres contaminated by compounds of chlorine,
halogenated hydrocarbons, or other damaging chemicals causing
deterioration of components, or other conditions beyond the
control of Napoleon.
5.
Use of components or accessories not compatible with this unit.
6.
Products installed outside Canada, or the United States and its
territories.
7.
Routine maintenance, but not limited to, cleaning of the coils, fi lter
cleaning and/or replacement and lubrication.
8.
Parts not supplied by Napoleon.
9.
If unit is equipped with an ultraviolet bulb, the bulb is warranted
for 90 days from date of install.
10. Damage or repairs required as a result of any improper use,
maintenance, operation,servicing, cleaning or replacing air fi lters.
11. Failure to operate due to interruption and/or inadequate electrical
service.
12. Damages, defects or failures caused by accidents or negligent
or unreasonable use or operation of the unit and its components,
including without limitation, operation beyond rated capacity and
operation of electrical components at voltage other than that
specifi ed on the rating plate.
13. Napoleon shall not in any event extend warranty coverage to any
incidental, consequential or indirect damages.
14. Changes in the appearance of the unit that do not affect its
performance.
15. Damages, defects or failures caused by operation of the unit in
abnormal environmental conditions (i.e. salt air).
16. Damages, defects or failures caused by conditioned air (return
air) supplied to the furnace being greater than 20% from out-of-
doors (13°C/55°F min. return air temperature).
17. Damages, defects or failures caused by the furnace being
installed downstream from a cooling coil.
Dealer Name
Dealer's City/Province-State/Postal-Zip Code
Telephone/Fax
E-mail Address
, 24 Napoleon Road, Barrie, Ontario L4M 0G8 Canada
03.28.19/Ae
H2.3.2A
W415-2379 / B / 09.22.20
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