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TROUBLESHOOTING
The 4000/4000HD is programmed with a number of error codes that will help
troubleshoot the unit. The error code will typically indicate on the front display for
several seconds. Error codes are as follows:
CARD FEEDS WITH NO PRINT OR ERROR MESSAGE –1. Check that the
ribbon cartridge is snapped completely down and the ribbon is over the print head.
2. Make sure the black bars on the left side of the time card are not covered or
damaged.
ERROR 1 – Indicates time card stuffing. If an individual tries to force a card into
the unit, the 4000/4000HD will accept the card but will not print or store any payroll
data. If this situation occurs, an ERROR 1 will show on the front display and the
card will not be "punched".
Solution: Rerun the time card through the time
recorder without pushing on the card.
ERROR 2, 5, 6 – Indicates a time card feed or jam. If an individual tries to load a
time card into the 4000/4000HD sideways or if the card is extremely damaged, the
time card may temporarily jam the transfer mechanism and will not store any
payroll data. If this situation occurs an ERROR 2,5 or 6 will show on the front
display and the card will not be "punched".
Solution: Inspect the time card,
straighten if necessary and rerun the time card through the time recorder.
ERROR 3 – Indicates unit is not reading the bar codes on the time card. An
ERROR 3 will show on the front display.
Solution: Inspect the time card,
straighten if necessary and rerun the time card through the time recorder.
ERROR 7 – Indicates print head position error. This error occurs if the print head
is not in its proper position. If this situation occurs, an ERROR 7 will show on the
front display and the card will not be "punched". Solution: Rerun the time card
through the time recorder.
ERROR 14,15,50,51 – Indicates internal electronic error. Contact Pyramid Sales
and Service at 1-888-479-7264.
MASTER RESET – This procedure will clear the entire time clock memory and
reset the program to the original factory defaults. This procedure should only be
used if the time clock is behaving completely erratic.
Master reset is
accomplished by unplugging the unit and then plugging the unit back in while
depressing the center programming button (the UP button).
Hold the center
button until the front display is visible. All time, set-up, and payroll data will be set
to the original factory defaults.
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