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30 TROUBLESHOOTING
Symptoms
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air
enters the compartment. This raises the temperature and moisture level within
the compartment. To lessen the effect, reduce the frequency and duration of door
openings.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110 °F.
A large amount of food or hot food was added to either compartment.
• Adding food warms the compartment requiring the cooling system to run. Allowing hot
Refrigerator
food to cool to room temperature before putting it in the refrigerator will reduce this
or Freezer
effect.
section is too
warm.
Doors not closed correctly.
• See the Doors will not close correctly or pop open section in Parts & Features
Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for
the temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm the proper
temperature has been restored once the defrost cycle has completed..
Refrigerator
Incorrect temperature control settings.
or Freezer
• If the temperature is too cold, adjust the control one increment at a time and wait for
section is too
the temperature to stabilize. Refer to the Control Panel for more information.
cold.
Condensation from food with a high water content has frozen inside of the food
Frost or ice
package.
crystals form
• This is normal for food items with a high water content.
on frozen
food (inside
Food has been left in the freezer for a long period of time.
of sealed
• Do not store food items with high water content in the freezer for a long period of
package).
time.
Door is opened frequently or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air
Frost or ice
enters the compartment. This raises the temperature and moisture level within the
crystals form
compartment. Increased moisture will lead to frost and condensation. To lessen the
on frozen food
effect, reduce the frequency and duration of door openings.
(outside of
package).
Door is not closing properly.
• Refer to the Doors will not close correctly or pop open section in the Troubleshooting
section.
Possible Cause & Solution
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