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Problem
"Paint" appears to be
peeling inside lid or hood.
Infrared burner (if
equipped) flashes back
(during operation the
burner abruptly makes
a loud "whoosh" sound,
followed by a continuous
blow-torch type sound
and grows dim.)
www.napoleongrills.com
Possible Causes
Grease build-up on inside surfaces.
Ceramic tiles overloaded with grease drippings
and build-up. Ports are clogged.
Burner overheated due to inadequate
ventilation (too much grill surface covered by
griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the ceramic tile, or
a weld failure in the burner housing.
Solution
This is not a defect. The finish on the lid
and hood is porcelain, and will not peel.
The peeling is caused by hardened grease,
which dries into paint-like shards, that
flake off. Regular cleaning will prevent this.
See cleaning instructions.
Turn burner off and allow to cool for at
least two minutes. Relight burner and
burn on high for at least five minutes or
until the ceramic tiles are evenly glowing
red.
Ensure that no more than 75% of the
grill surface is covered by objects or
accessories. Turn burner off and allow to
cool for at least two minutes, then relight.
Allow burner to cool and inspect very
closely for cracks. If any cracks are found,
contact your authorized Napoleon dealer
to order a replacement burner assembly.
Contact your authorized Napoleon dealer
for instructions on ordering a replacement
burner assembly.
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