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CARE AND MAINTENANCE
When cleaning the stroller frame, use a non-toxic, non-abrasive cleaner. Mix a solution
of water with a small amount of a mild, non-toxic detergent. Apply to the stroller
frame with a damp cloth. Never use strong detergents or solvents.
The fabric parts may be machine washed (maximum temperature 30°C). Never use
strong detergents or bleach.
If you need to put your stroller in storage for any period of time, do not store in a damp
or hot environment. Allow air flow around the stroller and do not stack anything on it.
In case of rain, use the rain cover (sold separately). Let the stroller dry before folding
it and storing it.
WARRANTY AND AFTER SALES SERVICE
As a manufacturer, STOKKE® guarantees that with normal use, the products work without any
problem for a period of two years from the date of purchase, in accordance with instructions
and technical specifications of the product. The labels affixed on the products with serial
numbers shall not be removed, in any case. If the label of the product is removed, the warranty
is no longer valid.
Warranty coverage
The manufacturer's warranty applies to all the products of the brand STOKKE®. For
the strollers, it covers:
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All manufacturing defects on the chassis, frame and wheels.
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All the textiles pieces and harness of the STOKKE® strollers.
The STOKKE® warranty is limited to replacement or repair of the defective parts, free
of charge. If the repair is covered by the manufacturer's warranty, STOKKE® will bear
the transportation costs and risk to and from the authorized retailer from whom the
purchaser bought the product.
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Any replaced product or part, or any repaired product will be covered during the
remaining time of the original product's warranty. Under the warranty, STOKKE®
cannot be responsible for defects in products that have not been purchased from
authorized retailers (list of authorized retailers on www.stokke.com website).
The manufacturer's warranty will not apply in the following cases:
•
In case of modifications or repairs of the product without the prior written
permission of STOKKE®.
•
If the defects come from negligence or an accident and/or use or maintenance
not in accordance with instructions in the user guide.
•
If the Serial number of the product is damaged or removed.
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If the damages are caused by an abnormal wear of the product.
•
In case of incorrect mounting or installation of parts from other manufacturers
non-compatible with the product.
•
In case of accidental or unintentional damage, misuse or neglect.
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In case of improper storage or maintenance of the product.
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In case of defect, damage or wear on the handlebar or textiles, resulting from
normal daily use of the product.
•
In case of holes or tears on the tires.
•
In case of damage caused by repairs carried out by unauthorized persons, or
improper disassembly of the product.
Warranty claims
The manufacturer's warranty is not transferable in any case and can only be used by
the first owner of the product. STOKKE® has guarantee obligations only if the client
can present proof of purchase mentioning the date of purchase. In case of claiming
the manufacturer's warranty, the customer must report any defect to the Authorized
retailer, who is the first contact in this case. Any defect must be reported by the
customer to the Authorized retailer within twenty days of its discovery.
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