stayer SSP L20 Instructions D'emploi page 49

WARRANTY GENERAL CONDITIONS
In STAYER IBERICA S.A. (from now on "STAYER"), strict control
processes are conducted to comply with the security and quality
required.
To understand the application area of this text, we differentiate
the following users:
- Users or consumers, as private individuals whose acts
are not related to their main comercial, business activity or their
main profession or trade. Legal persons and entities without
legal personality which act with non-profit means in an unrelated
comercial or corporate enviroment.
- Professionals, whom obtain comercial, business or
working profits by using any STAYER product.
STAYER offers a guarantee for all of its power tools, garden tools
and welding tools, subject to the following conditions:
1- STAYER offers
manufacturing defects or consistency issues, bearing in
mind that any issue must be easily visible or provable, as the
product will be tested at our labs to verify said issues. If the
product has been subjected to industrial or professional use,
said guarantee will cover exclusively 12 months since the first
buyer aquired the product.
2- The following cases are exempt from the guarantee:
a. Any kind of defect or malfunctioning caused by not
applying the safety and maintenance instructions given in
the User's guide.
b. Any damage caused by using other brand's accessories,
incompatible accessories with the tool model or faulty
accessories.
c. Any manipulation, modification or repair conducted
by staff unrelated to STAYER or its associated Technical
Support Services.
d. Products with minimal deviations from the features that
do not impact on the tool's optimal performance and its
value.
e. Products which have been connected to a different
voltage tenssion grid than the one stated on the tool's
features, causing an electrical failure.
f. Products or components which have suffered wear
due to the normal use of the tool, being said components
consumables, accessories or components subject to wear
that must be replaced by the owner.
g. Products that show any kind of misuse or application
which deviates from its original intended uses, listed in the
Users guide.
h. Products that show lack of correct maintenance
from the owner. The owner is responsible for the tool's
maintenance in order to preserve its service life.
i. Accessories and tool consumables, as their intended
use has a limited service life that includes wear.
3- In order to claim the guarantee rights, the tool owner
must first fill the repair order either digitally or physically, and
process it with the tool's vendor or the Authorized Technical
Support Services before shipping the tool. A copy of the
purchase receipt or invoice must be attached to the form
where the purchase date can clearly be seen. Shipping costs
are not included if the product is delivered to the vendor or
the Technical Support Services without processing the repair
form first.
a 36 month guarantee
4- If the Authorized Technical Support or STAYER is unable
to locate the defect or issue, STAYER will not assume the
shipping costs, nor the costs derived from testing the tool to
locate the issue.
5- Guarantee transfer is completely forbidden, the guarantee
does not cover second-hand products.
6- During the guarantee application due to manufacturing
defects or consistency issues, the product will remain under
STAYER's custody in its facilities or its Authorized Technical
Support Services. During this period of time the tool's owner
is not entitled to receive a substitution tool in place of the
product that is being repaired.
against
7- In order to correct the manufacturing defects or consistency
issues contemplated in the guarantee terms, STAYER will
only repair or substitute all the necessary components free
of charge in order for the tool to perform according to the
quality and safety standards. STAYER withholds the right
to substitute the product for a similar one in cases where
reparations would not be possible.
You can find this information in other languages at:
https://www.stayer.en/