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Troubleshooting Tips
Before calling for service, review this list. It may save you time and expense. This list
includes common occurrences that are not the result of defective workmanship or
materials in this appliance.
Problem
Solution
Wall plug disconnected. Push plug firmly into wall outlet.
Circuit breaker tripped. Reset circuit breaker.
Air conditioner
Check if the light on the plug is on. If it is off , press the RESET button.
does not start.
Power is OFF. Turn power ON.
Unit turned off and then on quickly. Turn unit off and wait 3 minutes
before restarting.
Room temperature below 62°F (17°C). Cooling may not occur until
room temperature rises above 62°F (17°C).
Temperature sensor behind the air fi lter is touching the cold coil. Try to
move it so it does not contact the cold coil.
Air from unit
Reset to a lower temperature.
does not feel
Compressor shut-off by changing modes. Wait approximately
cold enough.
3 minutes and listen for compressor to restart when set in the COOL
mode.
Check for potential obstructions blocking the outdoor intake/exhaust.
Clear any obstructions.
Air conditioner
Outdoor temperature below 64°F (18°C). To defrost the coil, set to FAN
cooling, but
ONLY mode.
room is too
Air fi lter may be dirty. Clean fi lter. Refer to Care and Cleaning section.
warm- ice
To defrost, set to FAN ONLY mode.
forming on
Thermostat set too cold for night-time cooling. To defrost the coil, set
cooling coil
to FAN ONLY mode. Then, set temperature to a higher setting.
behind air filter.
Dirty or restricted air fi lter. Clean fi lter. Refer to Care and Cleaning
section. To defrost, set to FAN ONLY mode.
Temperature is set too high, set temperature to a lower setting.
Air conditioner
Air directional louvers positioned improperly. Position louvers for better
cooling, but
air distribution.
room is too
warm- NO ice
Front of unit is blocked by drapes, blinds, furniture, etc. - restricts air
forming on
distribution. Clear obstruction in front of unit.
cooling coil
Any open doors, windows, or registers may allow cold air to escape.
behind air filter.
Close any doors, windows, or registers.
The room may be too warm. Allow additional time to remove "stored
heat" from walls, ceiling, fl oor and furniture.
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