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T R O U B LE S HO O T I NG
Troubleshooting
IC E P R O DUCT I O N
No ice.
•
Verify the
indicator appears in the control panel
display.
•
Verify the ice maker has been on for at least 24 hours.
•
Verify the freezer temperature is near 0°F.
•
Verify the ice container is properly installed.
•
Verify the ice maker arm is in the down position.
•
Verify water is being supplied to the unit.
•
Verify the water filter has been replaced within the last 12
months and is installed properly.
•
Verify the water filter has been removed if a reverse
osmosis filtration system is being used.
•
Verify the
indicator is not flashing. If it is flashing,
touch MAX ICE and ICE MAKER on the control panel
simultaneously.
Blue or green ice.
•
Possible copper supply line corrosion. Contact a
plumber to clean or replace.
Black flecks in the cubes.
•
Stop use and contact Sub-Zero Factory Certified
Service.
Bad taste.
•
Defrost the freezer and clean with soap and water.
•
Place coffee grounds or charcoal briquettes in the
freezer to absorb odor.
Hollow cubes.
•
Clean the condenser. Contact Sub-Zero Factory Certified
Service if unresolved.
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16
Sub-Zero Customer Care 800.222.7820
OD O R
•
The unit should be cleaned before using for the first time.
This will clear any odors that may have been trapped
during shipping.
•
Replace the air purification cartridge.
•
Clean the unit and shelving thoroughly.
•
Uncovered food could create an odor which may require
cleaning.
•
Remove and clean the drain pan located behind the
kickplate, and reinstall.
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